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Jarustin X_X

@jarustinx_x

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Virtual assistant with hospitality and administrative experience, managing reservations and remote team workflows.

Costa Rica

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What I'm looking for

I’m looking to support fast-growing remote teams in the US, Europe, or Australia by using my organizational skills, calendar precision, and customer-first approach to streamline day-to-day operations and improve workflow efficiency.

At Hotel Luisiana, I managed daily reservations, guest itineraries, and system entries, achieving a 98% data accuracy rate. I also provided bilingual support to international clients.

At Café Viñas, I supervise daily operational workflows and handle financial tracking, invoicing, and register balancing. I’ve also onboarded and trained new staff in standard operating procedures and software tools.

I bring experience in calendar management, inbox support, data entry, and customer service. I’m bilingual in English and Spanish and have basic Portuguese.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Service Assistant

Current

Café Viñas

Jan 2023 - Present (3 years 10 months)

Supervised daily operational workflows for an establishment serving 150+ daily customers. Handled financial tracking, invoicing, and register balancing of $2,000+ daily with 100% precision, and onboarded and trained 5+ new staff members.

Operations Management Customer Service Financial Tracking Invoicing Training Google Workspace Microsoft Office 365 Slack Zoom Trello Asana HubSpot

Front Desk & Guest Support Specialist

Hotel Luisiana

Jan 2022 - Dec 2023 (1 year 11 months)

Managed 40+ daily reservations, guest itineraries, and system entries with a 98% data accuracy rate. Provided bilingual email, phone, and chat support for 100+ international clients weekly, achieving 95%+ satisfaction feedback.