At Motorola Solutions, I manage data integrity and reporting in Salesforce for a service-revenue portfolio totaling approximately $200 million. I lead weekly forecasting discussions with regional service managers, translating revenue data into recommendations and next steps.
I train regional field-service teams to use revenue forecasting and tracking tools, and partner with IT and regional stakeholders to troubleshoot system and data issues.
Before becoming a Service Forecast Analyst, I delivered software and process training at Motorola Solutions, including Salesforce Service Cloud instruction. I created training resources and customer-facing product videos to support employees and customers using digital platforms.
Earlier, I supported customers with portal and account issues, investigated escalated cases, and coordinated with internal teams through resolution. I also helped establish troubleshooting procedures and documentation for recurring issues.
