At Motorola Solutions, I translate business requirements into Salesforce solutions across discovery, declarative configuration, testing, UAT, production rollout, and day-to-day platform support. I combine Senior Business Analyst responsibilities with hands-on Salesforce administration.
I've supported the end-to-end decommission of Zuora and implementation of Salesforce Revenue Cloud/CPQ, partnering with RafterOne on requirements, configuration, training, licensing, and rollout. I also lead requirements sessions, turn business processes into user stories and acceptance criteria, and serve as acting Scrum Master for the Business Systems team.
My background spans Salesforce-supported process mapping, sales operations, project management, and Lean Six Sigma process improvement. I use Gemini and NotebookLM to investigate Salesforce automation and configuration issues, then validate changes directly in Salesforce.
