Open to opportunities

Janus Noel Papong

@janusnoelpapong

Message

Aspiring IT professional eager to leverage technology skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges my IT skills and offers growth opportunities.

I am an aspiring IT professional currently pursuing a Bachelor of Science in Information Technology at De La Salle University – Dasmariñas. With a strong foundation in IT principles and a passion for continuous learning, I am eager to apply my skills in a dynamic team environment. My experience includes roles in content moderation, customer support, and cybersecurity, where I have developed a keen eye for detail and a commitment to excellence.

During my internship at DXC Technology, I gained hands-on experience in monitoring network traffic and identifying security incidents, which deepened my understanding of cybersecurity best practices. Additionally, my role as a content moderator at Teleperformance honed my ability to apply guidelines consistently and collaborate effectively with team members. I am dedicated to enhancing my professional capabilities while contributing positively to my future workplace.

Experience

Work history, roles, and key accomplishments

Chat Support

Concentrix

Feb 2025 - May 2025 (3 months)

Delivered real-time customer support via live chat for AT&T products and services, including mobile, internet, and TV. Assisted customers with billing inquiries, service upgrades, troubleshooting technical issues, and plan modifications.

Customer Support Live Chat Technical Troubleshooting Billing Customer Satisfaction

IT Support

De La Salle University - Dasmariñas

Jun 2024 - Sep 2024 (3 months)

Answered calls, emails, or chat messages from users experiencing technical issues with hardware, software, or network services. Helped resolve common technical problems such as login issues, printer malfunctions, or software crashes.

Technical Support

Content Moderator

Teleperformance

Aug 2023 - Apr 2024 (8 months)

Inspected text-based posts, comments, articles, images, and videos for compliance with guidelines. Applied rules and policies consistently across content submissions, and tagged content for analytics or future reference.

Content Moderation Content Tagging Compliance

Cybersecurity

DXC Technology

May 2023 - Aug 2023 (3 months)

Assisted in monitoring network traffic for suspicious activities or security breaches. Helped in identifying, documenting, and escalating security incidents, and supported the process of patching and updating software, operating systems, and applications.

Vulnerability Management Patching Security Best Practices

Education

Degrees, certifications, and relevant coursework

Brentwood Academy of Dasmariñas Inc.

High School Diploma, General Studies

Completed high school education, developing core academic skills and knowledge. Prepared for further studies through a comprehensive curriculum.

Emilio Aguinaldo College – Cavite

Senior High School Diploma, General Studies

Completed Senior High School education, building a strong academic foundation. Engaged in various subjects to prepare for higher education.

De La Salle University – Dasmariñas

Bachelor of Science, Information Technology

Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge and practical skills in various IT domains. Focused on developing expertise relevant to modern technological challenges and solutions.