Open to opportunities

Jannelle Spence

@jannellespence

Message

Adventurous leader committed to team success and continuous learning.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my leadership skills.

I am an adventurous leader known for driving team success through articulate communication and a strong, optimistic approach. My commitment to continuous learning and professionalism has allowed me to build strong stakeholder relationships with integrity. With experience in customer service and team management, I thrive in dynamic environments where I can make a positive impact.

In my recent role as Supervisor & Acting Manager at Ibex Global, I managed a team of agents, ensuring high standards of conduct and performance. I facilitated coaching sessions, resolved customer escalations, and tracked metrics to encourage agent progress. My previous experience as a Team Lead & Cashier at Beach Life Resort Wear further honed my skills in delivering high-quality customer support and training new team members.

My educational background includes a Bachelor of Education with a specialization in Institutional Management & Leadership from Mico University College. I am passionate about mentoring others and fostering a collaborative team environment, and I am eager to bring my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Supervisor & Acting Manager

Ibex Global

Oct 2023 - Present (1 year 8 months)

Managed a group of agents, ensuring adherence to conduct standards and facilitating virtual calibration meetings, coaching, and performance reviews. Resolved high-level customer escalations with professionalism and tracked daily metrics to provide performance reports.

Team Management Coaching Performance Reviews Customer Service Data Analysis Conflict Resolution

Team Lead & Cashier

Beach Life Resort Wear & Beach Life Sweets

May 2022 - Present (3 years 1 month)

Delivered high-quality customer support and built strong client relationships, while also training and onboarding new team members. Accurately handled transactions, returns, and issue resolution, optimizing sales through effective upselling.

Customer Support Training Onboarding Upselling

Pharmacist Technician & Clerk

Jamaica Society for the Prevention of Cruelty to Animals

Aug 2018 - Present (6 years 10 months)

Supported veterinarians by dispensing medications and managing inventory, maintaining accurate medical records and preparing prescriptions. Performed clerical tasks including data entry, filing, and client scheduling, while also handling billing and educating pet owners on treatment plans.

Veterinary Support Inventory Management Data Entry Scheduling Billing

Education

Degrees, certifications, and relevant coursework

Mico University College

Bachelor of Education (Secondary), Institutional Management & Leadership

Completed a Bachelor of Education with a specialization in Institutional Management & Leadership. Focused on developing skills for effective leadership and management within educational institutions.