DFDwayne Fairclough
@dwaynefairclough
Dedicated educator with expertise in curriculum development and assessment.
JamaicaWhat I'm looking for
I am an ardent educator with over two years of professional experience in developing and implementing diverse curricula that cover various content, attitudes, and competencies. My passion for teaching inspires hope and ignites learners’ interest, imagination, and a love for learning. I am a facilitator who plans and incorporates hands-on and critical thinking activities that foster development through different learning styles, ensuring a safe and fun classroom environment.
In my recent role as an Assessment Coordinator at Ace Care Management, I provided recommendations for program improvements based on assessment findings and managed the administration of standardized testing. My ability to analyze data from assessments has allowed me to identify trends and areas for improvement effectively. Additionally, my experience as a Customer Service Representative has honed my skills in resolving customer complaints and enhancing customer satisfaction, resulting in a significant increase in loyalty.
With a Bachelor of Science Degree in Agricultural Education and various certifications, I am dedicated to identifying customer needs and delivering effective solutions. I am bilingual, hardworking, and ready to join my next team, where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Assessment Coordinator
Ace Care Management, Supreme Management Business Solutions
Aug 2024 - Present (10 months)
Provided recommendations for program improvements based on assessment findings and assisted in developing technology-enhanced assessments for online courses. Managed administration of standardized testing in compliance with regulations, analyzed data to identify trends, and ensured timely submission of required assessment reports. Utilized the Wellsky GA system for tracking and conducting outbound
Customer Service Representative
ACT
Oct 2023 - May 2024 (7 months)
Resolved customer complaints in a timely and satisfactory manner, significantly increasing customer loyalty and satisfaction ratings. Handled a high volume of customer inquiries professionally, utilizing CRM systems to accurately track and manage customer data. Created a knowledge base of frequently asked questions and developed customer service surveys to gain insights and improve efficiency.
Presiding Officer, Data Entry Clerk, and Front Desk Receptionist
Ministry of Education, Youth
Apr 2023 - Apr 2024 (1 year)
Managed the front desk, ensuring a professional and welcoming environment for customers. Transcribed data accurately from paper/electronic documents into specified databases, and developed/maintained these databases for efficient storage and retrieval. Developed automated data entry processes that increased efficiency and accuracy, and managed document scanning and uploading for salary disbursemen
Technical Instructor, Curriculum Writer
STEAMhouse.io
Mar 2023 - Jul 2024 (1 year 4 months)
Created and coordinated STEAM sessions at various Primary schools across Jamaica, developing comprehensive curricula and lessons for student learning. Collaborated with Zara Belle Filming Productions to create curriculum and lessons for a Summer Camp. Successfully developed and implemented academic curricula that improved student performance.
Education
Degrees, certifications, and relevant coursework
Bellefield High School
CSEC, General Studies
Grade: 6
Achieved 6 CSEC passes at Bellefield High School. This demonstrates a foundational academic achievement across multiple subjects.
College of Agriculture, Science, and Education
Bachelor of Science, Agricultural Education
Obtained a Bachelor of Science Degree in Agricultural Education. The program focused on agricultural principles and educational methodologies.
College of Agriculture, Science, and Education
Certificate, Geriatric Nursing
Completed a Geriatric Nursing Certificate program. This certification provided specialized knowledge and skills in caring for elderly patients.
College of Agriculture, Science, and Education
Certificate, Customer Service
Earned a Customer Service Representative Certificate. This program equipped me with essential skills for effective customer interaction and support.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
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