Open to opportunities

Dwayne Fairclough

@dwaynefairclough

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Dedicated educator with expertise in curriculum development and assessment.

Jamaica

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What I'm looking for

I am looking for a role that values creativity and collaboration, where I can contribute to curriculum development and enhance student learning experiences.

I am an ardent educator with over two years of professional experience in developing and implementing diverse curricula that cover various content, attitudes, and competencies. My passion for teaching inspires hope and ignites learners’ interest, imagination, and a love for learning. I am a facilitator who plans and incorporates hands-on and critical thinking activities that foster development through different learning styles, ensuring a safe and fun classroom environment.

In my recent role as an Assessment Coordinator at Ace Care Management, I provided recommendations for program improvements based on assessment findings and managed the administration of standardized testing. My ability to analyze data from assessments has allowed me to identify trends and areas for improvement effectively. Additionally, my experience as a Customer Service Representative has honed my skills in resolving customer complaints and enhancing customer satisfaction, resulting in a significant increase in loyalty.

With a Bachelor of Science Degree in Agricultural Education and various certifications, I am dedicated to identifying customer needs and delivering effective solutions. I am bilingual, hardworking, and ready to join my next team, where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Assessment Coordinator

Current

Ace Care Management, Supreme Management Business Solutions

Aug 2024 - Present (10 months)

Provided recommendations for program improvements based on assessment findings and assisted in developing technology-enhanced assessments for online courses. Managed administration of standardized testing in compliance with regulations, analyzed data to identify trends, and ensured timely submission of required assessment reports. Utilized the Wellsky GA system for tracking and conducting outbound

Assessments Data Analysis Regulatory Compliance Wellsky GA Technology Enhanced Assessments

Customer Service Representative

ACT

Oct 2023 - May 2024 (7 months)

Resolved customer complaints in a timely and satisfactory manner, significantly increasing customer loyalty and satisfaction ratings. Handled a high volume of customer inquiries professionally, utilizing CRM systems to accurately track and manage customer data. Created a knowledge base of frequently asked questions and developed customer service surveys to gain insights and improve efficiency.

Customer Service Complaint Handling CRM Systems Customer Management Customer Satisfaction Communication

Presiding Officer, Data Entry Clerk, and Front Desk Receptionist

Ministry of Education, Youth

Apr 2023 - Apr 2024 (1 year)

Managed the front desk, ensuring a professional and welcoming environment for customers. Transcribed data accurately from paper/electronic documents into specified databases, and developed/maintained these databases for efficient storage and retrieval. Developed automated data entry processes that increased efficiency and accuracy, and managed document scanning and uploading for salary disbursemen

Data Entry Database Management Process Automation Document Management E Filing Administrative Support Customer Service

Technical Instructor, Curriculum Writer

STEAMhouse.io

Mar 2023 - Jul 2024 (1 year 4 months)

Created and coordinated STEAM sessions at various Primary schools across Jamaica, developing comprehensive curricula and lessons for student learning. Collaborated with Zara Belle Filming Productions to create curriculum and lessons for a Summer Camp. Successfully developed and implemented academic curricula that improved student performance.

Curriculum Development STEAM Technical Instruction Project Coordination Curriculum Collaboration