Open to opportunities

Rhea Gabuco

@rheagabuco

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Results-oriented manager with extensive experience in tourism operations.

Philippines

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What I'm looking for

I am looking for a role that fosters creativity and teamwork, with opportunities for growth.

I am a highly skilled and results-oriented professional with extensive experience in operations and the tourism industry. My strong creative, analytical, and customer service abilities, combined with a collaborative team-oriented approach, allow me to deliver exceptional service and results consistently.

Currently, I oversee private speed boat tour packages and various recreational activities at Madfrog Philippines. My role involves coordinating bookings, managing schedules, and collaborating with the Social Media Manager to create engaging content. I am dedicated to developing innovative revenue-generating packages that enhance customer experiences.

With a background in airport security and customer service, I have honed my skills in managing operations and ensuring safety compliance. I am committed to continuous learning and professional development, as evidenced by my participation in various training programs and seminars.

Experience

Work history, roles, and key accomplishments

Current

Manager/Marketing

Current

Madfrog Philippines

Jun 2024 - Present (1 year 6 months)

Oversee private speed boat tour packages, romantic dinner experiences, and various recreational activities. Coordinate bookings from Klook and other partner agencies/hotels, and manage scheduling through Google Calendar.

Tour Package Management Klook Bookings Google Calendar

Virtual Customer Service Representative

Madfrog Philippines

Feb 2024 - Jun 2024 (4 months)

Responded to tour inquiries during evening hours, providing recommendations and insights based on clients' needs. Addressed and resolved client issues and complaints during shifts.

Customer Service Tour Inquiry Management Travel Recommendations Communication

Virtual Customer Service Representative

Paddle Up Travel and Tours

Jan 2023 - Jun 2024 (1 year 5 months)

Responded to tour inquiries during evening hours, providing recommendations and insights based on clients' needs. Addressed and resolved client issues and complaints during shifts.

Customer Service Tour Inquiry Management Travel Recommendations Communication

Airport Security Assistant 1

Civil Aviation Authority of the Philippines

Nov 2018 - Nov 2023 (5 years)

Supervised and managed all access control at the airport in compliance with standard operating procedures, recommending measures for security enhancement. Coordinated with related agencies and maintained confidentiality of all transactions.

Access Control Security Management Confidentiality Safety Procedures

Field Assistant and Encoder

Research Institute for Tropical Medicine-Department of Healt

Jan 2013 - Jan 2015 (2 years)

Conducted daily data gathering and monkey sightings for every 100-1000 meters mountain trail, identifying and naming trees within the transect. Observed monkey habitats, behaviors, and collected monkey fecal samples, taking photos and encoding daily gathered data.

Data Collection Data Encoding Photography

Education

Degrees, certifications, and relevant coursework

Western Philippines University

Bachelor of Science, Agricultural Engineering

Completed a Bachelor of Science in Agricultural Engineering, gaining foundational knowledge in agricultural systems and engineering principles. Developed skills in sustainable practices and resource management relevant to the field.

Life College

High School Diploma, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Engaged in extracurricular activities that fostered teamwork and leadership skills.

Life College

Elementary School Diploma, General Studies

Completed primary education, developing fundamental literacy and numeracy skills. Participated in various school activities that promoted early learning and social development.

Puerto Princesa School of Arts and Trades

NCII Certification, Tour Guiding

Obtained a Tour Guiding NCII certification, specializing in professional tour guiding practices. Developed expertise in delivering engaging and informative tours.