Jannaeya Kolakowski

Provided friendly, professional customer service in a fast-paced retail environment. Processed cash/card/return transactions and supported daily store operations including stocking and maintaining organized sales areas.

Managed daily administrative operations for a dental practice and coordinated workflows between clinical and front-office teams. Handled HR processes (onboarding, scheduling, performance discussions), biweekly payroll, marketing/supply operations, and patient billing, insurance appeals, and collections coordination.

Performed common dental assisting duties including chairside support and maintaining patient care and comfort. Managed instrument sterilization, supported treatment planning and charting, assisted with periodontal charting as needed, and helped train newly employed staff.

Operated an e-commerce business handling product listing, shipping, and customer issue resolution. Tracked and recorded financial information and used marketing techniques to promote sales.

Managed front-office operations including scheduling, insurance information handling, patient check-in, payments, and day-end reporting. Coordinated front-office tasks, resolved patient/customer conflicts, trained staff, and maintained cleanliness in the waiting-room area.

Grade: 3.95 GPA (cumulative)

Earned dual associate degrees in applied science and business studies (AAS/ABS). Graduated with highest honors and was named to the President’s list and Phi Theta Kappa honors (multiple semesters).

Grade: 3.9 GPA (average)

Activities and societies: Participated in a competitive six-member rocketry team for two years; achieved second place nationally in an NAR presentation competition. Musically involved (piano/ukulele) and assisted leading worship at church. Served as a volunteer camp counselor for elementary school girls (2020–2023).

Completed a four-year high school curriculum and graduated with a high school diploma. Earned honor-roll certificates for grades 10, 11, and 12 and achieved an average GPA of about 3.9.

Earned the CDA certificate demonstrating knowledge and skills in dental assisting. Includes chairside assisting, infection control, and radiation health and safety.

Grade: 3.99 GPA (cumulative)

Completed a CODA-accredited program in preparation for Registered Dental Assisting (RDA) licensure. Passed a 120-question written board exam and a 2-hour clinical exam.

Completed the cognitive and skills evaluations for the Basic Life Support (CPR and AED) program. Earned CPR/BLS certification in line with AHA requirements.