Royal Wilkins

I received frequent commendations from management for efficiency and a positive attitude, and I bring that same energy to patient care. I greet and welcome patients, manage scheduling, update patient records, and provide telephonic appointment reminders while verifying co-payments with medical insurance providers.

As a Dental Assistant/Lab Technician, I handle sterilization of instruments via OSHA regulations, maintain patient records and lab equipment, and support chairside workflows with infection control and post-operative care education. I enter new patients in Dentrix and the DOMS database, uphold HIPAA confidentiality for appointments, reminders, and labs, and assist with lab and clinical tasks including fabricating crowns, pouring impressions, trimming models, and assisting with extractions, fillings, and local anesthesia.

I also build strong relationships through customer-focused communication, leadership, and administrative follow-through. My experience as a Sales Associate and Crew Member strengthened my loss prevention mindset, POS operations, merchandising, and office-ready organization, while my marketing work includes social media marketing and marketing/design support.