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Jan Marcel Narciso

@janmarcelnarciso

Integration Specialist at Qualified Leads who automated 100+ workflows and cut manual processing by 50%.

At Qualified Leads, I manage and maintain WordPress websites and build integrations that connect website forms, Zapier, Google Sheets, databases, and CRM platforms. I’ve built more than 100 automated workflows and scripts, reducing manual processing by approximately 50%.

I also troubleshoot conversion tracking across advertising platforms and reporting systems. My work includes creating 25+ landing pages and six dashboards, and improving form and Google Ads tracking accuracy by approximately 20%.

At Maxy Media Inc., I designed workflow automation that cut manual reporting time by 50% and led a team of virtual assistants. Earlier, I digitized recruitment workflows at Yarra International Recruitment Co., Inc., reducing time-to-fill by 40%, and supported technical operations and escalations at Dell International Services Philippines, Inc.

Experience

Work history, roles, and key accomplishments

Current

Integration Specialist

Current

Qualified Leads

Sep 2025 - Present (1 year 1 month)

Manage and maintain approximately 40 WordPress websites, build lead-generation integrations, and develop Google Apps Script automations that reduce manual work by 50%. Troubleshoot conversion tracking and create reporting dashboards.

Senior Operations Coordinator / Virtual Assistant

Maxy Media Inc.

Sep 2020 - Aug 2025 (4 years 11 months)

Oversaw 50+ weekly digital ad campaigns, designed workflow automation cutting manual reporting time by 50%, and led a team of virtual assistants. Managed executive calendars and created SOPs that reduced onboarding time by 30%.

Operations Management Workflow Automation APIs Retool Webhooks Reporting Dashboards KPI Tracking SOP Development Team Leadership Virtual Assistant Calendar Management Cross Functional Communication

HR & Recruitment Manager

Yarra International Recruitment Co., Inc.

Sep 2014 - Aug 2020 (5 years 11 months)

Directed end-to-end recruitment lifecycle, reduced time-to-fill by 40%, and oversaw payroll for 100+ employees. Managed a 10-member HR team and implemented onboarding programs.

Recruitment Applicant Tracking Payroll Administration Compliance Team Management Onboarding Client Communication Marketing Campaigns Process Improvement

Resolution Specialist (Technical Lead)

Dell International Services Philippines, Inc.

Jan 2007 - Feb 2014 (7 years 1 month)

Acted as deputy to team manager, handled technical escalations, and coached L1 technicians. Automated technical reports to track SLA compliance and KPI trends.

Technical Support Escalation Management SLA Compliance KPI Tracking Coaching Training Report Automation Leadership

Customer Care Specialist

GlobalStride

Jan 2005 - Dec 2006 (1 year 11 months)

Handled outbound publishing accounts and inbound chat monitoring as Team Junior OIC. Earned commendation from the Senior VP for service excellence.

Customer Service Outbound Calls Chat Monitoring Team Leadership

Freelance Graphic and Web Designer

Freelance

Jan 2002 - Dec 2005 (3 years 11 months)

Provided graphic and web design, flash animation, and web development services for clients including BioMarketing, YourOwnArt.com, and Salt Shakers Media.

Graphic Design Web Design Flash Animation Techniques Web Development