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Janine van Heerden

@janinevanheerden

Results-driven operations and life coach with strong leadership, logistics, and multilingual customer-service expertise.

South Africa
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What I'm looking for

I seek roles where I can lead operations or coaching initiatives in collaborative teams, drive process improvements, and support growth and employee development.

I am a results-driven operations leader and certified life coach with extensive experience managing distribution, manufacturing, and customer-service operations across international markets. I have led teams, streamlined logistics and production processes, implemented IT and quality-assurance practices, and achieved measurable sales growth and operational improvements.

Multilingual in English, Afrikaans and German, I combine administrative, technical and people-focused skills developed as a technical supervisor, executive personal assistant, operations and general manager, and call-centre agent. I empower clients through one-on-one coaching and bring a proven track record of driving team performance, process improvement and strong customer outcomes.

Experience

Work history, roles, and key accomplishments

AS

Technical Supervisor

Auma SA

Apr 2008 - Jun 2009 (1 year 2 months)

Provided IT and technical support across the organisation, maintained computer and server performance, implemented daily backup protocols, and led setup of electronic equipment to improve operational reliability.

MA

Call Centre Agent

Mannatech

Jun 2007 - Apr 2008 (10 months)

Managed inbound and outbound German/English customer interactions, processed orders/returns/refunds, and maintained high customer satisfaction through timely follow-up and product knowledge.

Education

Degrees, certifications, and relevant coursework

AY

Academy of York

Higher National Diploma, Higher National Diploma

Awarded a Higher National Diploma from the Academy of York in Johannesburg in 2010.

University of Muenster logoUM

University of Muenster

Bachelor, Undeclared

Completed a bachelor's degree at the University of Münster in 2005.

IN

Inlingua

Bachelor, Language Studies

Completed a bachelor-level language program at Inlingua in Gütersloh in 2004.

HF

Highschool Fochville

High School Diploma, General Secondary Education

Completed high school diploma at Fochville in 2002.

Tech stack

Software and tools used professionally

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Janine van Heerden - Life Coach - Self Employed | Himalayas