Janine van Heerden

Provide one-on-one coaching to help clients set and achieve personal and professional goals using active listening, goal-setting techniques, and accountability to drive measurable personal growth.

Grew business as distributor of safety and engineering equipment, drove 70% sales growth by expanding product range, secured key client partnerships, and optimized logistics and delivery efficiency.

Led sales teams to motivate staff, improve productivity, and support cross-department functions to meet targets while maintaining service quality under high workload conditions.

Oversaw administrative staff and financial reconciliation across three branches, managed imports/exports logistics, streamlined production and maintenance, and enforced H&S standards in a 35,000m² facility.

Provided IT and technical support across the organisation, maintained computer and server performance, implemented daily backup protocols, and led setup of electronic equipment to improve operational reliability.

Managed inbound and outbound German/English customer interactions, processed orders/returns/refunds, and maintained high customer satisfaction through timely follow-up and product knowledge.

Managed CEO diary and international travel, coordinated household staff and logistics, and maintained the household computer network and electronic systems to ensure seamless operations.

Awarded a Higher National Diploma from the Academy of York in Johannesburg in 2010.

Completed a bachelor's degree at the University of Münster in 2005.

Completed a bachelor-level language program at Inlingua in Gütersloh in 2004.

Completed high school diploma at Fochville in 2002.