Janina Janelle Shannon
@janinajanelleshannon
Customer support and technical professional seeking Search Quality Rater work through detailed feedback.
United StatesWhat I'm looking for
I’m an experienced customer support and technical professional with 6 years in roles that required deep research, troubleshooting, and clear, accurate documentation. I’m especially drawn to search evaluation because I genuinely enjoy analyzing search results, understanding user intent, and ensuring keyword relevance through detailed feedback.
In my most technical work, I used SAP for comprehensive case analysis to ensure accurate identification and management of discrepancies. I also supported customers by operating multiple software systems, including CRM platforms, to streamline case handling and improve outcomes.
Across customer and project support roles, I coordinated scheduling, verification, and logistics while keeping service quality high and records accurate. I bring strong technical proficiency, analytical skills, and the collaborative mindset to mentor peers and keep processes running efficiently.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound calls for installation project support, coordinating customers and service providers for verification, scheduling, and updates. Managed product delivery logistics and ensured accurate documentation for post-project concerns and outcomes.
Resolved complex customer inquiries using in-depth research and problem-solving, leveraging SAP for case analysis and discrepancy identification. Provided expertise and mentorship to peers while operating multiple software systems (including CRM platforms) to streamline customer support processes.
Streamlined registration and room assignment processes using the Opera Reservations System to support efficient guest transitions. Addressed and resolved guest inquiries with a consistent focus on service excellence and satisfaction.
Education
Degrees, certifications, and relevant coursework
La Consolacion College - Bacolod
Bachelor of Science, Tourism
Completed a Bachelor of Science in Tourism in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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