Samantha Webb

As a seasoned Search Engine Evaluator with over 12 years of experience, I specialize in enhancing user experience through meticulous search evaluation and content moderation. My professional journey includes roles as a Customer Care Representative and Search Engine Evaluator, where I have consistently utilized my problem-solving skills to address customer issues and improve service outcomes.

In my current role at Outlier, I assess search results for accuracy and relevance, ensuring high standards in search engine evaluations. My ability to maintain consistent accuracy in content assessment has significantly enhanced user experience. Additionally, I have identified and resolved discrepancies in search results, improving overall reliability.

Earlier in my career, as a Customer Care Representative at Southern Pines Hospitality, I resolved customer inquiries via phone, email, and chat, enhancing satisfaction and retention. I managed records accurately, ensuring seamless service and operational efficiency. My problem-solving skills were instrumental in effectively addressing customer issues, leading to improved service outcomes.