JANE WANGARI

I’m a detail oriented, results driven administrative professional with over 4 years of experience across customer service, data entry, healthcare administration, accounts support, records management, and team leadership. I’m committed to delivering accurate, timely, customer-focused service while maintaining professionalism and confidentiality.

In my current role as Operations Team Lead – Healthcare Billing, Patient Support & Workflow Coordination (May 2025 – Present) at ONQ Kenya Ltd, I lead daily operations supporting healthcare billing, patient support, insurance verification, and claims processing. I monitor team performance, coach quality and efficiency, maintain HIPAA-compliant patient records, and run quality assurance audits to ensure productivity targets are met.

Previously, as a Healthcare Data Entry Clerk – Patient Records & Operations Support (Sep 2022 – April 2025), I entered, verified, and maintained accurate patient and billing information in electronic healthcare systems. I handled insurance verification requests, reviewed documentation for completeness, corrected data discrepancies, supported billing and claims processing, and protected confidential patient information in compliance with HIPAA and company policies.

I’m skilled in electronic systems, high-volume administrative workflows, and coordinating timely resolutions for account-related issues. I prepare operational reports, performance metrics, and tracking dashboards using Microsoft Excel, and I’m known for strong organizational, communication, problem-solving, and fast-learning abilities for new software and processes.