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Janet Turkson

@janetturkson

Customer Support Specialist | Helping SaaS & E-commerce Brands Retain Happy Customers | 95% CSAT| Zendesk & HubSpot| Live Chat, Email & CRM Management

Ghana

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What I'm looking for

I'm looking to help growing SaaS companies and e-commerce brands deliver organized, responsive customer support, manage CRM workflows, and build customer experiences that encourage buyers to return.

I help growing businesses, SaaS companies, and e-commerce brands keep customers happy and supported through organized ticket management, live chat, CRM management, and follow-up. For Age Official, I increased customer satisfaction to 95%, handled over 100 customer inquiries, resolved 40+ tickets, and improved response time by 20%.

I use Zendesk and HubSpot to organize customer information, track conversations, support onboarding, create FAQs, and report on ticket trends, complaints, escalations, refunds, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Age Official

Jan 2026 - Jun 2026 (5 months)

At AGE Official, I managed 80+ customer inquiries daily through live chat and email while maintaining 95% CSAT. I resolved technical and account issues, managed tickets from inquiry to resolution, analyzed customer feedback, and collaborated remotely with internal teams to address recurring concerns and improve the customer experience.

Customer Support Customer Service

Data Entry Clerk

Manhean Anglican JHS

Feb 2025 - Dec 2025 (10 months)

Managed data entry tasks and provided administrative support, including personal assistance, meeting scheduling, and documentation.

Scheduling Personal assistance Documentation

Education

Degrees, certifications, and relevant coursework

Hubspot Academy

Hubspot CRM Course

2026 - 2026

I completed the HubSpot Sales Hub Software Certification, gaining proficiency in using HubSpot’s core sales tools to create and implement streamlined sales strategies. This strengthened my ability to manage customer information, support sales processes, and use CRM tools effectively.