Open to opportunities

Jane Tikka

@janetikka

Message

Dynamic concierge coordinator with a knack for improving workflows.

Estonia

Message

What I'm looking for

I am looking for a remote team where I can contribute meaningfully and grow alongside colleagues who value collaboration and efficiency.

I'm Jane Tikka, a dedicated concierge coordinator with extensive experience in managing VIP guest requests and ensuring seamless service delivery. My role at Bombay Group OÜ has honed my skills in time management, organization, and emotional intelligence, allowing me to effectively communicate with clients across various platforms while maintaining a professional demeanor. I thrive in fast-paced environments and have a proven track record of supporting my team by taking on extra responsibilities and covering shifts when needed.

In addition to my concierge experience, I have a background in e-commerce management, where I oversee all aspects of my business, from website management to customer service. My ability to analyze business performance metrics has enabled me to identify areas for improvement and implement effective marketing strategies. I am passionate about creating personalized experiences for clients and continuously seek opportunities to enhance my skills and contribute meaningfully to my team.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Manager/Business Owner

Current

Domingo.ee

Jan 2022 - Present (3 years 6 months)

Managed all aspects of the business, including website management, product purchasing and storage, marketing, advertising, order fulfillment, and customer service. Managed social media channels, including content creation, scheduling, and engagement.

Product Sourcing Digital Marketing Social Media Management Customer Service order fulfillment Business Analysis

Current

Concierge Coordinator

Current

Bombay Group OÜ

Jan 2025 - Present (6 months)

Managed VIP guest requests, including restaurant bookings, event planning, and last-minute arrangements, ensuring everything ran smoothly. Communicated with clients via email, phone, WhatsApp, and Telegram, maintaining a polite, helpful, and professional tone.

Time Management Multitasking Problem Solving Slack Google Sheets Confluence Jira

Game Host

Live88 Studios OÜ

Jan 2024 - Jan 2025 (1 year)

Hosted live casino games, ensuring players had a fun and engaging experience. Interacted with players through live chat, personalizing gaming sessions and resolving issues during games.

Live Streaming Problem Solving Communication

Game Presenter

Bombay Studios OÜ

Jan 2023 - Jan 2024 (1 year)

Dealt various casino games like Baccarat, Roulette, and Blackjack in front of the camera, constantly developing presentation and communication skills. Kept games fun and engaging by chatting with players and creating an enjoyable experience.

Presentation Communication Skills Teamwork Customer Engagement

Game Presenter

Studioworks

Jan 2020 - Jan 2022 (2 years)

Hosted live casino games such as Baccarat, Roulette, and Sic-bo, maintaining a professional and confident on-camera presence. Engaged with players, creating an enjoyable and entertaining experience for viewers.

Live Casino Customer Engagement Team Collaboration

Restaurant and Retail Jobs

Various Companies

Jan 2015 - Jan 2020 (5 years)

Actively served customers by identifying their needs and providing optimal solutions. Operated cash registers and handled financial transactions, ensuring accurate and efficient service.

Customer Service Sales Inventory Management Product Knowledge Teamwork Retail Operations

Education

Degrees, certifications, and relevant coursework

Pelgulinna Gümnaasium

Attended Pelgulinna Gümnaasium from 2008 to 2020. The curriculum provided a comprehensive education, laying the foundation for future learning and career development.