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Managed patient-facing business office operations including payment processing, call handling, mail and records distribution, and office supply management to support revenue cycle functions.

Organized and reviewed patient medical records for accuracy and completeness, abstracted and coded clinical data, and ensured compliance with electronic records procedures and documentation standards.

Processed medical record requests timely and accurately while ensuring HIPAA compliance and safeguarding patient privacy in release of information workflows.

Verified insurance eligibility, updated demographics, scheduled and registered patients in EMR, posted charges and payments, and created/submitted claims across multiple specialty clinics in a production-driven environment.

Handled release of information and care review tasks, maintained compliance with ROI standards and HIPAA, and used Microsoft Office tools to support administrative and recordkeeping functions.

Managed claims follow-up, corrections, resubmissions and appeals, reviewed aged trial balances, and executed account and contractual adjustments to resolve payment and collection issues.

Collected on commercial, Medicaid, Medicare and workers' compensation accounts, followed up on denials and underpayments, and coordinated with payers, attorneys and patients to resolve balances.

Provided customer service for insurance verification, eligibility and claim status inquiries, and managed new and open claims to resolution in a high-volume call environment.

Completed coursework toward a Bachelor degree in Criminal Justice at Strayer University in Atlanta in 2017.

Completed 63 college credit hours in Health Information Management courses at Mountain View College from 2009 to 2011.

Completed continuing education coursework and obtained a Unit Coordinator/Office Secretary certificate at Richland College between 2005 and 2007.

Attended Alderson Broaddus College from 1994 to 1996 (no degree specified).

Attended Ribambele High School from August 1991 to May 1994.