At CaughtAnyTime Studio, I serve as the primary support contact for business clients, resolving booking, scheduling, payment, and account inquiries across phone, email, live chat, and social media. I created communication templates and internal documentation to make client interactions more consistent and streamlined.
At Mississaugas of the Credit - Medicine Wheel, I managed daily operations and recruited, trained, onboarded, and mentored 20+ employees. I also created operational documentation and standardized processes to improve consistency and knowledge sharing.
At Cannabis Hut, I provided product education and recommendations to 50–100 customers weekly, resolved concerns, and handled transactions in line with company policies and regulatory requirements.
