Jane Kairu
@janekairu
I resolve customer issues and provide technical support across fast-paced service teams.
KenyaWhat I'm looking for
I've supported customers across Calltronix Company, Nakama Tech, The Curious Florist, and Safari Dry Cleaners, handling inquiries, complaints, account records, and service requests.
I'm experienced in technical troubleshooting for internet and fiber customers, coordinating with internal teams, and delivering empathetic support by phone, WhatsApp, social media, and in person.
Experience
Work history, roles, and key accomplishments
Customer Representative
Calltronix Company
Jul 2026 - Present (3 months)
Respond to customer inquiries, complaints, and service requests through various communication channels. Provide technical troubleshooting support for internet and fiber customers and manage customer accounts.
Customer Service Executive
Nakama Tech
Jan 2025 - Jun 2026 (1 year 5 months)
Handled inbound and outbound customer calls professionally, provided product information and technical support, and maintained confidentiality of customer information.
Customer Service & Florist
The Curious Florist
Jan 2024 - Dec 2025 (1 year 11 months)
Supported daily operations including inventory checks, flower prep, and packaging. Provided personalized customer service for walk-in customers and managed transactions.
Customer Service & Sorting Agent
Safari Dry Cleaners
Jan 2022 - Dec 2023 (1 year 11 months)
Sorted garments based on fabric type, color, and washing instructions. Maintained accurate customer records and provided responsive customer support via phone, WhatsApp, and social media.
Education
Degrees, certifications, and relevant coursework
AkiraChix Institute of Technology
Diploma, UI/UX Design
2021 - 2022
Completed a Diploma in UI/UX Design from 2021 to 2022.
Molo Academy High School
Kenya Certificate of Secondary Education, General Studies
Grade: C+
Attained the Kenya Certificate of Secondary Education (KCSE) with a grade of C+.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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