At casteval, I provided Tier I technical support for hardware, software, laptops, and printers. I troubleshot user issues through ticketing systems and remote support, and installed and configured Windows workstations and peripheral devices.
I also created and maintained technical documentation to support troubleshooting and knowledge sharing. When issues were complex, I escalated them to senior support teams.
In my home lab projects, I built Windows Server and Ubuntu Server virtual machines using VMware, configured Active Directory and DNS and DHCP, and deployed Docker containers.
