Open to opportunities

Janay Barksdale

@janaybarksdale

General Liability Claims Adjuster focused on accurate investigations, risk transfer, and timely resolution through expert documentation.

United States

Message

What I'm looking for

I’m looking for a role where I can manage complex claims end-to-end—investigating thoroughly, evaluating risk, communicating with stakeholders, and delivering compliant, well-documented resolutions with room to grow.

I’m a General Liability Claims Adjuster at Travelers Insurance, managing a portfolio of bodily injury and property damage claims from initial investigation through resolution. I gather statements, review contracts, analyze incident reports and evidence, and determine responsibility for losses to support sound business decisions.

I actively look for opportunities to transfer risk to responsible third parties and coordinate recovery efforts. I communicate clearly with customers, attorneys, business partners, and vendors, then negotiate outcomes and authorize payments within established authority limits—while maintaining thorough, compliant documentation.

Before this, I worked as an Operations Specialist at Travelers Insurance, preparing time-sensitive legal and medical documents, documenting customer interactions, and keeping claim files organized. I resolved data discrepancies to ensure system accuracy, supported claim closure through verification, and contributed to workflow improvement projects and reconciliations.

My background also includes roles in program coordination, student services, and social media management, where I built partnerships, organized events, and supported people with professionalism and care. With degrees in Teaching and Media Arts, plus business administration and communications, I bring strong stakeholder communication and a document-first approach to every task.

Experience

Work history, roles, and key accomplishments

Current

General Liability Claims Adjuster

Current

Travelers Insurance

May 2025 - Present (1 year 2 months)

Manage a portfolio of bodily injury and property damage cases from investigation through resolution. Conduct investigations, determine responsibility and financial exposure, and negotiate outcomes within authority while maintaining compliant documentation.

Contract Review Negotiation

Operations Specialist

Travelers Insurance

Mar 2023 - May 2025 (2 years 2 months)

Prepare time-sensitive legal and medical documents to support claims handling. Maintain organized claim files, resolve data discrepancies, assist with claim closure, and support customer service.

Claim File Documentation Customer Interaction Logging Case Closure Support Reconciliations Customer Support

Social Media Coordinator

Hewitt Learning Foundation

Aug 2021 - Nov 2023 (2 years 3 months)

Manage content creation across multiple social media platforms. Develop brand-aligned graphics, support audience-focused campaigns, increase engagement through strategic posting, and track content performance while responding to inquiries.

Content Creation Brand Aligned Graphics Content Tracking

Student Services Coordinator

BridgeBuilders

Apr 2022 - Oct 2022 (6 months)

Design and implement student programming focused on social and emotional development. Coordinate student events and schedules, monitor student progress, and address behavioral challenges through community partnerships.

Program Coordination Community Partnership Behavior Challenges

Religious Education Instructor

Highland Park United Methodist Church

Feb 2018 - May 2022 (4 years 3 months)

Develop and deliver curriculum for large classroom settings. Create lesson plans, lead and supervise volunteer teams, assess learning outcomes, and adjust instruction to support a positive learning environment.

Curriculum Development Lesson Planning Classroom Instruction Volunteer Supervision

Program Coordinator

Boys & Girls Club

Nov 2020 - Apr 2022 (1 year 5 months)

Supervise daily after-school program operations. Manage staff scheduling and inventory, implement conflict resolution strategies, build relationships with school leadership, and ensure compliance with safety and organizational policies.

After School Program Operations Staff Scheduling Inventory Management Conflict Resolution

Administrative Assistant

OurCalling

Nov 2019 - Oct 2020 (11 months)

Manage front-desk operations and administrative tasks. Direct clients in crisis to appropriate resources, maintain filing systems, prepare reports, support volunteer coordination, and handle mail distribution and inventory.

Front Desk Operations Report Preparation Volunteer coordination Inventory Management

Legal File Clerk

Glast, Phillips & Murray, P.C.

Feb 2018 - Oct 2019 (1 year 8 months)

Maintain confidential legal filing systems and support administrative legal operations. Prepare correspondence, perform high-volume data entry, assist with client intake and reception, and coordinate document distribution and case materials.

Confidential Files Correspondence High Volume Data Entry