Open to opportunities

Janasia Horne

@janasiahorne

Message

Dynamic store manager with strong leadership and customer service skills.

United States

Message

What I'm looking for

I'm looking for a role that values teamwork and offers growth opportunities.

I'm Janasia Horne, a dedicated professional with a strong background in retail management and customer service. My experience as a Store Manager at TitleMax involved not only overseeing daily operations but also ensuring customer satisfaction through effective communication and problem-solving. I take pride in my ability to build relationships with customers, reminding them of payments and encouraging their return, which has significantly contributed to the store's success.

Prior to my role at TitleMax, I served as a Team Lead at The UPS Store, where I was responsible for creating employee schedules and managing store operations. My hands-on approach to customer service allowed me to assist customers with their shipments and various services, enhancing their overall experience. I thrive in fast-paced environments and enjoy leading teams to achieve their goals while maintaining a positive atmosphere.

Experience

Work history, roles, and key accomplishments

Store Manager

TitleMax

Jul 2024 - Sep 2024 (2 months)

Managed customer vehicle title pawns and handled payment reminders, ensuring customer satisfaction and repeat business. Completed all necessary paperwork, updated accounts, scheduled appointments, and managed closing duties including report calculation.

Customer Service Payment Processing Account Management Scheduling Problem Solving Communication

Team Lead

The UPS Store

Mar 2022 - Mar 2024 (2 years)

Managed employee schedules, handled store opening and closing procedures, and provided comprehensive customer service. Assisted customers with shipments, mail sorting, package scanning, and various printing services including copies, faxes, notaries, laminating, and passport photos.

Team Leadership Customer Service Scheduling Print Service Problem Solving Time Management

Sales Associate

Five Below

Aug 2022 - Dec 2022 (4 months)

Greeted customers warmly and assisted with self-checkout, bagging items, and troubleshooting computer issues. Maintained store appearance by recovering merchandise, organizing items, and folding clothes.

Customer Service Sales Troubleshooting Merchandise Communication Teamwork

Seasonal Sales Associate

Bath & Body Works

Oct 2021 - Feb 2022 (4 months)

Operated as a cashier, managed product replenishment and stocking, and actively engaged in selling and assisting customers. Ensured a positive shopping experience through direct customer interaction and product knowledge.