Janae Willis
@janaewillis
I build scalable partner operations programs that improve performance, cost efficiency, and customer outcomes.
What I'm looking for
I've built and scaled partner operations programs at Sunrun and Omnidian, turning partner activity, service performance, and operational data into clear actions for leaders and cross-functional teams.
At Sunrun, I co-created the company's first national partner program across recruiting, contracting, onboarding, governance, scorecards, executive QBRs, and market expansion. I managed scorecards for 50+ partner accounts, expanded coverage by approximately 70% in one quarter, and delivered approximately $1M in partner cost reduction through pricing, scope, invoice, and performance controls.
In my current work at Omnidian, I manage operational visibility and partner relationships across a distributed clean-energy service network. I use Salesforce dashboards and operating reviews to address capacity constraints, aging work, quality gaps, cost concerns, escalations, and customer-impact risks.
I've also built and operated a profitable photography business, where I owned the client pipeline, pricing, contracts, invoicing, vendor coordination, delivery workflows, and retention. I bring an owner's mindset to building accountable processes, improving data discipline, and creating stronger partner and customer outcomes.
Experience
Work history, roles, and key accomplishments
Partner Account Manager – Field Service Partner Operations
Omnidian
Dec 2025 - Present (9 months)
Owns operational visibility and relationship management across a distributed clean-energy service partner network, translating partner activity and performance into clear priorities for internal and external stakeholders. Manages partner KPIs and SLAs across dispatch, scheduling, work-order completion, report quality, invoice timeliness, responsiveness, capacity, service consistency, and correctiv
Education
Degrees, certifications, and relevant coursework
McKinsey Academy
Certificate, Leadership
Completed a Leadership Essentials Certificate from McKinsey Academy in 2023.
Louisiana State University
Certificate, Project Management
Completed a Project Management Certificate from Louisiana State University in 2023.
University of Phoenix
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from the University of Phoenix in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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