Janaan Shabazz
@janaanshabazz
I resolve complex insurance customer needs and retain policyholders across 45 licensed states.
United StatesWhat I'm looking for
At GEICO, I manage high-volume policyholder interactions across 45 states, explaining coverage, billing, eligibility, and servicing requirements while resolving complex concerns and escalations. I balance customer satisfaction, regulatory compliance, policy guidelines, and retention in a performance-driven environment.
I've also managed member relationships at Life Time Athletics and led store and department teams at Ann Taylor Loft and Zara. My background spans customer service, account management, sales, team coaching, operations, reporting, and visual merchandising.
Experience
Work history, roles, and key accomplishments
Manage high-volume customer interactions while maintaining accuracy, professionalism, regulatory compliance, and exceptional service. Resolve complex customer concerns and escalations through effective problem-solving, active listening, and de-escalation techniques.
Education
Degrees, certifications, and relevant coursework
Five Towns College
Bachelor of Science, Mass Communications
Pursuing a Bachelor of Science in Mass Communications with a minor in Broadcasting.
Roosevelt High School
High School Diploma, General Studies
Activities and societies: Senior Class President
Earned a Regents Diploma and served as Senior Class President.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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