Open to opportunities

jamilu bello

@jamilubello

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Resourceful IT Support Specialist with 14 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my extensive IT support experience while fostering a collaborative and innovative work environment.

I am a resourceful IT Support Specialist with over 14 years of experience in mobile app troubleshooting, hardware/software support, and user education across various tech sectors. My expertise lies in resolving field-level tech issues and training non-technical users, ensuring they can effectively utilize technology in their daily tasks. I am known for my commitment to excellence and my ability to work collaboratively within teams.

Throughout my career, I have led diagnostics and maintenance for numerous clients, providing dedicated tech support to remote teams, including health workers utilizing mobile applications. My role as a Creative Director has allowed me to design and develop digital content that aligns with client needs, showcasing my skills in Adobe Creative Suite. I am passionate about improving user adoption and enhancing the overall user experience through effective training and support.

Experience

Work history, roles, and key accomplishments

Current

Software Consultant & Technical Support Specialist

Current

Teety -Tech Computer Institute

Jan 2009 - Present (16 years 6 months)

Led diagnostics, maintenance, and software setup for various clients, ensuring maximum uptime. Provided dedicated tech support to remote teams, including health workers using mobile apps and portals.

Windows OS Android OS Technical Training Data Entry Microsoft Office Suite Google Workspace

Creative Director

Q-Made Dynasty Media Entertainment Company

Jan 2018 - Dec 2018 (11 months)

Led design and development of digital content including logos, brand kits, and multimedia for businesses. Specialized in Adobe Suite, ensuring creative output aligned with client needs.

Digital Content Creation Logo Design Brand Kit Development Adobe Creative Suite Photoshop Illustrator UI UX Design Graphics

Medical Records Database Developer

Project-Based

Jan 2012 - Dec 2012 (11 months)

Contributed to the creation of a digital database for medical records at Kubwa General Hospital, Abuja. Ensured data structure usability for non-technical health workers; tested and refined the system for field use.

Database Development Data Structures Test Systems Medical Records Management

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

BSc., Peace Studies and Conflict Resolution

Currently pursuing a Bachelor of Science in Peace Studies and Conflict Resolution, which complements my technical skills with an understanding of human relations and problem-solving. This ongoing education broadens my perspective on complex issues.

Institute of Information Technology

International Diploma, Computer Science

Completed an International Diploma in Computer Science, gaining foundational knowledge in computing principles and applications. This program equipped me with essential skills for IT support and software-related tasks.

Bayero University, Kano

Professional Diploma, Mass Communication

Obtained a Professional Diploma in Mass Communication, focusing on communication theories and practices. This education enhanced my ability to convey technical information clearly to diverse audiences.

Teety-Tech

Diploma, Desktop Publishing & Computer Appreciation

Earned a Diploma in Desktop Publishing & Computer Appreciation, developing proficiency in software applications and computer operations. This training provided practical skills for digital content creation and general IT tasks.

Unity Comprehensive College

WAEC, General Studies

Completed secondary education, achieving the West African Examination Council certificate. This foundational education provided a strong academic background.