Open to opportunities

Jamila ilero

@jamilailero

Message

Data Annotator & Multilingual Support. USAID Data Clerk 99% accuracy,Al Trainer and 5 Languages,Remote

Uganda

Message

What I'm looking for

Seeking remote Data Annotation, Al Trainer, QA & Customer Support roles. 3+ yrs USAID Data Clerk: labeling, validation, QA per SOPs. 1+ yr ICEA Advisor: high-volume support & CRM. Setup: laptop, mouse, LTE, power backup. 20-30h/week flexible.

I am a Data Annotation & Multilingual Customer Support Specialist with 3+ years as USAID North-LHITES Data Clerk ensuring 99%+ accuracy in data labeling, classification, validation, QA, and reporting per SOPs. Experienced in edge-case handling and deadline-driven data operations. 2+ year ICEA Insurance Financial Advisor: high-volume chat/email support, CRM accuracy, explaining complex guidelines to clients. Also experienced counseling adolescents living with HIV. Fluent in 5 languages:English C1, Luganda, Luo,Kumam and Swahili.

Setup: laptop, mouse, 10Mbps+ LTE, power backup. Seeking remote Data Annotation, Al Training, QA, Customer Operations roles 20-30hrs/week.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

ICEA LIONS INSURANCE CAMPANY

Jul 2025 - Present (1 year 3 months)

Handled 40+ customer inquiries daily via chats, phone calls and emails, maintaining a 4.8/5 customer satisfaction rating.

Data clerk

USAID

Jul 2020 - Jan 2022 (1 year 6 months)

Labelled and validated 1000+ records weekly with 95% accuracy, implementing a new QA checklist that reduced error by 15%. Validating and QA'd data entries against SOPs, developed a decision tree for ambiguous data entries, reducing rework by 20% and ensuring 99% accuracy.