Hope Esther

Handled customer inquiries and resolved complaints to maintain high customer satisfaction. Managed high-volume calls and emails, kept detailed customer interaction records, and supported new customer service representatives with training.

Carried out AI training tasks requiring human judgment, including data annotation, content review, and accuracy verification across text, image, and audio datasets. Processed 100+ tasks daily to maintain a 95%+ quality score while supporting machine learning models for e-commerce, tech, and Luganda research.

Supported sales growth and brand visibility through personalized client service. Addressed objections through negotiation and ensured customer satisfaction by resolving issues promptly.

Collected reliable field data through door-to-door surveys and respondent interviews in Kampala. Monitored respondent engagement to improve questionnaire delivery and collaborated with a team to handle field challenges and optimize coverage.

Managed frontline reception and administrative support, handling phone calls, emails, and visitor queries to keep daily operations running smoothly. Coordinated appointments and events, maintained records with data entry, supported admissions and registration, and handled cash transactions with reconciliation.

Supported faculty in delivering engaging language courses and helping students grow. Assisted with lesson planning and material preparation, led small group discussions, and provided one-on-one tutoring and feedback.

Earned a Bachelor of International Business at Makerere University (2015–2019), building knowledge in global trade, market research, finance, and supply chain. Developed skills in cross-cultural communication for multinational business settings.

Completed higher secondary/advanced level education at World Ahead Secondary School, Matugga. This period covered studies at the advanced secondary level.

Completed lower secondary ordinary level education at World Ahead Secondary School, Matugga. This period covered foundational studies at the ordinary level.

Completed the lowest secondary level (first two classes in high school) at Lubiri Secondary School, Kampala. This covered early secondary education.

Completed primary education at Masanafu Church of Uganda Primary School in Kampala (2002–2008). Completed seven classes of primary-level education.