Jamie Myrick
@jamiemyrick
Customer Experience Specialist
What I'm looking for
I am a dedicated Customer Experience Specialist with a passion for delivering exceptional user experiences. With a strong background in user research, information architecture, and usability testing, I am committed to shaping the future of customer experiences.
Throughout my career, I have demonstrated my ability to drive revenue, improve customer satisfaction, and increase efficiency. My meticulous attention to detail, empathetic understanding, and innovative problem-solving skills have allowed me to excel in various roles, from Testing Operation & Coordination Specialist to District Product Manager.
I am a strong believer in the importance of user-centered design and have a proven track record of increasing customer satisfaction and driving business growth through my work in usability testing, information architecture, and product management.
Experience
Work history, roles, and key accomplishments
Testing Operation & Coordination Specialist - while completing Design cert.
Feb 2023 - Present (2 years 3 months)
Primary point of contact for students, teachers, and administrators regarding testing-related inquiries and concerns. Guidance and support regarding testing regulations, prepare solutions and create resources.
Created user personas, stories and journeys, IA site map, conducted research and competitive analysis for usability across roles within AI development.
Onboarded SaaS 3D Clinical software for dental clinics; developed installation and user guides to address experience and service issues.
Developed and delivered internal stakeholders process improvements for training work flows; including lead generation and lab relationship collaboration.
Education
Degrees, certifications, and relevant coursework
Jamie hasn't added their education
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Availability
Location
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Website
redaffinitydesign.comPortfolio
redaffinitydesign.comSocial media
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