Open to opportunities

Jamie Myrick

@jamiemyrick

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Customer Experience Specialist

United States

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What I'm looking for

Seeking a role that allows me to utilize my skills in customer experience design to drive business growth and improve customer satisfaction.

I am a dedicated Customer Experience Specialist with a passion for delivering exceptional user experiences. With a strong background in user research, information architecture, and usability testing, I am committed to shaping the future of customer experiences.

Throughout my career, I have demonstrated my ability to drive revenue, improve customer satisfaction, and increase efficiency. My meticulous attention to detail, empathetic understanding, and innovative problem-solving skills have allowed me to excel in various roles, from Testing Operation & Coordination Specialist to District Product Manager.

I am a strong believer in the importance of user-centered design and have a proven track record of increasing customer satisfaction and driving business growth through my work in usability testing, information architecture, and product management.

Experience

Current

Testing Operation & Coordination Specialist - while completing Design cert.

Current

Holland Public Schools

Feb 2023 - Present (1 year 4 months)

Primary point of contact for students, teachers, and administrators regarding testing-related inquiries and concerns. Guidance and support regarding testing regulations, prepare solutions and create resources.

Project Management Communication Skills Regulatory Leadership Implementation Strategy

District Product Manager

Planmeca USA

Aug 2020 - Sep 2022 (2 years 1 month)

Onboarded SaaS 3D Clinical software for dental clinics; developed installation and user guides to address experience and service issues.

SaaS 3D Sales Growth Customer Experience Management Onboarding Specialist Usability Studies User Training

UX Research & Design - short term contract role

Volkin Design Studio

Sep 2023 - Dec 2023 (3 months)

Created user personas, stories and journeys, IA site map, conducted research and competitive analysis for usability across roles within AI development.

User Research Information Architecture UX Design Competitive Analysis Iconography Stakeholder Relationship Management

Digital Product Specialist

Henry Schein

Aug 2013 - Aug 2020 (7 years)

Developed and delivered internal stakeholders process improvements for training work flows; including lead generation and lab relationship collaboration.

Process Improvement Service Design Customer Experience Health Tech Product Strategy Product Training