Open to opportunities

Jamie Farrell

@jamiefarrell

Message

I drive enterprise SaaS adoption, retention, and measurable customer value.

United States

Message

What I'm looking for

I'm looking to drive enterprise customer value, adoption, retention, and long-term partnerships through strategic guidance, cross-functional collaboration, enablement, and data-driven continuous improvement.

At Cornerstone OnDemand, I serve as a strategic partner and customer advocate for enterprise accounts, aligning business objectives with Cornerstone solutions.

I lead success plans, adoption strategies, executive business reviews, strategic check-ins, and enablement programs that help customers realize value and build long-term partnerships. I also manage escalations, guide testing and release management, and use success metrics and customer feedback to drive continuous improvement.

I've partnered closely with Account Managers, Support Advocates, Product, and Engineering to resolve complex technical and strategic challenges while influencing future product enhancements.

Before SaaS customer success, I led early education programs and regulatory initiatives, managing compliance for 40+ facilities, training educators and administrators, and building stakeholder relationships across families, schools, and state agencies.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Cornerstone OnDemand

Serve as the primary strategic partner for enterprise customers, driving success plans, adoption, and retention. Lead executive business reviews and cross-functional collaboration to resolve complex challenges and ensure customer satisfaction.

Customer Success Stakeholder Management Escalation Management Training Data Analysis Reporting