Isaiah Bailey
@isaiahbailey
I lead customer experience operations, onboarding, escalations, and retention for enterprise and consumer brands.
United StatesWhat I'm looking for
At Master & Dynamic, I lead daily customer experience operations for a global consumer electronics brand, sustaining 92%+ CSAT across phone, email, chat, and social channels. I own post-sale onboarding through contract renewal, resolve 95%+ of high-priority escalations within SLA, and help reduce repeat contacts through cross-functional process improvements.
Across Comcast and Select Communications, I've managed client portfolios, regional operations, renewals, field coordination, and teams of 15+ supporting enterprise and consumer accounts. I build SOPs, train teams, administer CRM platforms, and use performance data to improve adoption, response times, retention, and service delivery.
Experience
Work history, roles, and key accomplishments
Customer Experience Lead
Master & Dynamic
Jul 2023 - Present (3 years 2 months)
Lead daily CX operations for a global consumer electronics brand, sustaining a 92%+ CSAT score across multiple channels. Own post-sale implementation and onboarding, serve as primary escalation point, and partner with cross-functional teams to improve support processes.
Education
Degrees, certifications, and relevant coursework
Georgia Military College
2006 - 2007
Attended Georgia Military College from September 2006 to June 2007.
Phoenix High School
High School Diploma
2001 - 2005
Completed high school education at Phoenix High School in Lawrenceville, GA from September 2001 to June 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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