Jamie-Lee Ryklief
@jamie-leeryklief
I improve customer journeys and operational processes through Lean Six Sigma, Voice of Customer, and applied AI.
South AfricaWhat I'm looking for
At Mukuru Africa, I improve customer-facing and internal operating processes across multiple African markets, from customer feedback and journey investigation to root-cause analysis, future-state design, pilots, and governance. I built and scaled in-the-moment customer feedback channels, giving branches CX visibility for the first time.
I also build reusable AI skills, production-standard prompts, and adoption programmes that reduce manual effort, rework, and coordination time. I present business cases and pilot findings to leadership, enable frontline teams, and use Lean Six Sigma and customer insight to turn recurring problems into practical improvements.
Experience
Work history, roles, and key accomplishments
Continuous Improvement Specialist & AI Knowledge Management
Mukuru Africa
Identifies, designs, and embeds improvements to customer-facing and internal processes across multiple African markets, and drives AI adoption as a practical improvement tool. Built Voice of Customer programmes, facilitated process discovery workshops, and led AI projects and adoption initiatives.
Customer-Facing Retail Roles
Granny Goose Duvets
Jan 2010 - Dec 2014 (4 years 11 months)
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
Customer-Facing Retail Roles
Sheet Street
Jan 2010 - Dec 2014 (4 years 11 months)
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
Customer-Facing Retail Roles
Stuttafords
Jan 2010 - Dec 2014 (4 years 11 months)
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
Customer-Facing Retail Roles
Biggie Best
Jan 2010 - Dec 2014 (4 years 11 months)
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
Loans Outbound Telemarketing Agent
RCS Group (Pty) Ltd
Jun 2014 - Present (12 years 5 months)
Consistently met and exceeded outbound sales and conversion targets in a regulated financial services environment, advising customers on lending products and handling objections.
Education
Degrees, certifications, and relevant coursework
Ada
Certified digital badge, Customer Experience with Generative AI
2026 - 2026
Certified digital badge for Transform Customer Experience with Generative AI.
University of South Africa
Higher Certificate, Life and Environmental Sciences
2018 - 2018
Higher Certificate in Life and Environmental Sciences, a one-year certificate.
2KO International
Certified Lean Six Sigma Green Belt, Lean Six Sigma
Certified Lean Six Sigma Green Belt.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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