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Jamez Epps

@jamezepps

Support Engineer at Oracle who troubleshoots OCI and enterprise applications, using SQL queries and Splunk logs to investigate production issues.

United States

Message

At Oracle, I support enterprise applications including Connect Nursing, Phlebotomy Management, Medication Administration Record (MAR), Medication Administration Wizard (MAW), and Infusion Billing. I investigate application behavior with SQL queries through Discern Visual Developer and analyze logs in Splunk.

When an issue needs server-level investigation, I use SCPview and DCPTools to access and troubleshoot Cycle Servers. I document diagnostic findings and work with engineers and technical teams to move complex issues toward resolution.

I also participate in a monthly on-call rotation for emergency and critical production issues. Earlier, I provided technical support for iOS products at Ibex Global and researched IT infrastructure and data-storage technologies for a senior project at Iron Gates Solutions.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Oracle

Jun 2022 - Present (4 years 5 months)

Support enterprise applications including Connect Nursing, Phlebotomy Management, and Medication Administration Record. Troubleshoot application issues by executing SQL/database queries and analyzing logs using Splunk.

iOS Technical Support

Ibex Global

Jul 2021 - Jun 2022 (11 months)

Provided technical troubleshooting and customer support for iOS products. Diagnosed technical issues and followed structured troubleshooting procedures to identify appropriate resolutions.

iOS Troubleshooting Customer Support Diagnostic Testing Knowledge Base Research

Fresh Foods Clerk

Harris Teeter

Nov 2020 - Jul 2021 (8 months)

Maintained accurate inventory records and supported daily operational processes. Provided customer service while working in a fast-paced environment.

Inventory Management Customer Service

Information Systems Technician, Senior Project

Iron Gates Solutions

Sep 2019 - Mar 2020 (6 months)

Conducted research into IT infrastructure and data-storage technologies. Designed wired and wireless network floorplans and developed technical project documentation.

IT Infrastructure network design Technical Documentation Presentation Skills

Information Systems Intern

Aero Electronics / Raytheon

May 2019 - Aug 2019 (3 months)

Managed and organized files for the company intranet. Updated and maintained employee documentation and recorded inventory information using Microsoft Excel.

Excel File Management Documentation Inventory Management

Education

Degrees, certifications, and relevant coursework

Bethune-Cookman University

Bachelor of Science, Computer Information Systems

Activities and societies: Relevant Coursework: Operating Systems, Databases, Network Administration, Network Design & Procurement, Network Operating Systems, System Analysis & Design, Computer Programming/Java, Database Technology for Web Applications.

Bachelor of Science in Computer Information Systems from Bethune-Cookman University, completed in May 2020.