moises blanco
@moisesblanco
I resolve enterprise SaaS incidents through SQL investigation, log analysis, and customer-focused technical support.
United StatesWhat I'm looking for
I've supported Oracle MICROS Simphony customers from initial incident triage through resolution or escalation, investigating transaction, reporting, data-integrity, access, and authentication issues with SQL, application logs, and Windows Event Viewer.
Previously, I led web product support at Vistaprint and built web-ready content at CFM Partners. I bring hands-on experience with critical-incident coordination, cross-functional escalations, customer documentation, HTML/XML, Linux, and first-line API integration troubleshooting.
Experience
Work history, roles, and key accomplishments
Owned customer-reported incidents from triage through resolution or escalation for Oracle MICROS Simphony. Queried cloud-hosted databases and analyzed logs to isolate root causes and resolve account-access and authentication failures.
Web Support Specialist Lead / Web Product Support Lead
Sep 2011 - Jul 2017 (5 years 10 months)
Provided technical support for web-based products, investigated customer-reported application and configuration problems, and guided issues to resolution. Monitored, routed, and prioritized support requests and created support documentation.
Web Content Specialist
CFM Partners, Inc.
Jan 2003 - Aug 2010 (7 years 7 months)
Converted structured Microsoft Word content into web-ready HTML and XML, validated formatting, and imported materials into content-management and learning platforms. Worked with subject-matter experts and production teams through defined approvals.
Computer Technician
Takoma Park Computer Center
Jul 2006 - Jun 2008 (1 year 11 months)
Supported Linux and open-source applications, installed and configured operating systems and email clients, troubleshot connectivity and software issues, and trained users with varied technical experience.
Education
Degrees, certifications, and relevant coursework
Computer Learning Center
Computerized Business Systems Program Certificate, Computerized Business Systems
2005 - 2005
Earned a Computerized Business Systems Program Certificate in 2005.
Carlos Rosario International Public Charter School
Microsoft Certified Professional and A+ coursework, Information Technology
2004 - 2005
Completed coursework for Microsoft Certified Professional and A+ certifications from 2004 to 2005.
University of the District of Columbia
Coursework, Computer Science
2000 - 2001
Completed coursework in computer science at the University of the District of Columbia from 2000 to 2001.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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