James Wafula

I am a detail-oriented professional with experience in sales, cash handling, customer service, data management, client relations, and financial collections. I have a proven ability to handle transactions accurately, maintain records, resolve customer issues, and perform under pressure.

In my roles at Litsa Credits I progressed from call centre agent and data clerk to regional manager, training staff, coordinating field officers, and driving collection and recruitment results. I opened an operational region, increased agent recruitment by 50%, reduced loan defaults by 60% within six months, and improved loan disbursement and sales in my region.

I bring strong communication, negotiation, record-keeping, and decision-making skills, along with integrity and customer focus, and I seek to apply these strengths to a receptionist or customer-facing role where I can continue improving customer satisfaction and operational outcomes.