Open to opportunities

James Wade

@jameswade

Message

I build and support reliable IT infrastructure, networks, and cloud-based business technology solutions.

Mexico

Message

What I'm looking for

I'm looking to continue delivering practical IT infrastructure, technical support, network, cloud, and digital consulting solutions, working directly with businesses and technical teams to troubleshoot issues, implement technology, and support reliable operations.

I'm currently providing remote IT and digital consulting through James Wade Digital Consulting, helping small and medium-sized businesses implement websites, hosting, DNS, business email, online booking systems, automated workflows, APIs, payment systems, and third-party integrations.

At AWS in Frankfurt, I supported data center capacity expansion by deploying and validating network racks, configuring network infrastructure, troubleshooting Wi-Fi and PoE environments, and resolving infrastructure issues before production handover. I also provided server hardware and network support, responded to high-severity incidents, and worked closely with Network and Server Engineering teams.

Previously at Bloomberg, I supported employees and clients across desktop, remote, mobile, audiovisual, network, and data center environments. I worked with Windows, macOS, Citrix, Active Directory, Exchange, Bloomberg Terminal, copper and fiber infrastructure, servers, routers, and security systems.

Across more than 15 years in IT support, I’ve documented processes, trained technicians, managed incidents, and translated practical business needs into workable technical solutions.

Experience

Work history, roles, and key accomplishments

Current

Independent IT & Digital Consultant

Current

James Wade Digital Consulting

Aug 2024 - Present (2 years)

Provides remote technical and digital consulting services to small and medium-sized businesses, including website infrastructure, DNS, hosting, and business email management. Troubleshoots technical issues and coordinates projects from requirements through implementation and handover.

IT Consulting Technical Troubleshooting DNS Web Hosting Project Coordination Cloud Services

Data Center Capacity Network Build Technician

Amazon Web Services (AWS)

Jun 2022 - Oct 2023 (1 year 4 months)

Supported AWS data center capacity expansion by installing and configuring network infrastructure for new pods and halls. Verified device configuration, performed Wi-Fi surveys, and maintained asset information to ensure infrastructure readiness.

Network Infrastructure Data Center Operations POE Switches Troubleshooting Asset Management

Data Center Operations Technician

Amazon Web Services (AWS)

Oct 2019 - Jun 2022 (2 years 8 months)

Provided server hardware and network support across AWS data centers, diagnosing and replacing faulty components. Managed incidents through ticketing systems and participated in on-call rotations for high-severity events.

hardware troubleshooting Incident Management Ticketing Systems On call Support

Bloomberg On-Site Support

Bloomberg LP

May 2018 - Sep 2019 (1 year 4 months)

Provided technical support to internal employees and external clients, including desktop, mobile, and audio-visual support. Assisted with data center network installation and maintenance, and supported security operations with camera troubleshooting.

Desktop Support Mobile Device Support Network Installations Hardware Maintenance Security Systems Troubleshooting

Desktop & Remote Support

Bloomberg LP

May 2015 - Apr 2018 (2 years 11 months)

Provided second-line remote technical support to global employees and desktop support in the Frankfurt office. Troubleshot enterprise applications and services, processed account requests, and supported meeting room technology.

Remote Support Windows MacOS Bloomberg Terminal Citrix Active Directory Exchange Troubleshooting Documentation

Technical Support Analyst

Gala Coral Group

Nov 2013 - May 2015 (1 year 6 months)

Provided first-line phone, email, and remote support to retail locations across the UK. Managed incidents through ServiceNow and created documentation for the self-service portal.

Technical Support Windows Active Directory Exchange ServiceNow Documentation Training

Technical Support Analyst

AECON Group

Jul 2012 - Jul 2013 (1 year)

Provided remote and in-person support to corporate employees and remote construction site users. Managed incidents using BMC Remedy and supported user onboarding and access requests.

Technical Support Windows Active Directory Exchange Citrix SharePoint Documentation

Technical Support Analyst

CompuCom

Mar 2011 - Jul 2012 (1 year 4 months)

Provided remote technical support to healthcare facilities, progressing to administrative tasks involving user accounts and email. Managed Active Directory accounts and Exchange mailboxes, and configured RSA VPN accounts.

Remote Support Active Directory Exchange RSA VPN ServiceNow Troubleshooting Training

Desktop Support Technician

BF&M Insurance Group

Jun 2010 - Jan 2011 (7 months)

Provided desktop and remote support to local and international employees, including account administration and workstation deployment. Assisted with backups and disaster-recovery preparation.

Desktop Support Active Directory Exchange Citrix RSA VPN Microsoft Office Documentation