jonathan lopez
@jonathanlopez2
IT support professional at CFE Data Center who replaced enterprise server mainboards and deployed OS images.
MexicoWhat I'm looking for
At CFE Data Center, I provided on-site support for mission-critical infrastructure, replacing enterprise server mainboards and deploying OS images under strict security protocols. At Hispanic Teleservices, I supported US users and resolved incidents through internal platforms while working to strict SLAs.
At Teleperformance, I provided bilingual technical support before moving into QA analysis, auditing interactions, coaching, and supporting KPI compliance. I’ve also configured a Linux home server, deployed LANs, and worked on telecommunications infrastructure, mobile device repair, and CCTV installations.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate (Bilingual)
Hispanic Teleservices
Oct 2025 - Feb 2026 (4 months)
Provided first-level support for US users and managed internal platforms for real-time incident resolution under strict Service Level Agreements (SLAs).
Technical Project Leader
Self-Employed
Jan 2024 - Jan 2026 (2 years)
Installed video surveillance networks (CCTV) and performed electrical infrastructure maintenance.
Coaxial Network Maintenance Technician
SISCASA
Mar 2022 - Oct 2024 (2 years 7 months)
Diagnosed and resolved critical failures in telecommunications infrastructure using measurement tools and troubleshooting techniques.
Provided bilingual technical support (US) and later promoted to Quality Assurance (QA) Analyst to audit interactions, provide coaching, and ensure operational KPI compliance.
L1 Support Technician
Servicio Técnico Movistar
Aug 2017 - Dec 2018 (1 year 4 months)
Performed failure diagnosis, repair, and mobile operating system unlocking using specialized software such as Octopus Box and Sigma Box.
Hardware Technician / Remote Hands
CFE Data Center
Mar 2026 - Present (7 months)
Provided on-site support for mission-critical infrastructure, including mainboard replacement in enterprise servers and OS image deployment following strict security protocols.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Metropolitana de Aguascalientes
Higher University Technician (TSU), Artificial Intelligence
2024 -
Currently pursuing a Higher University Technician Degree (TSU) in Artificial Intelligence, with expected completion in the future.
Universidad Tecnológica El Retoño
Engineering (Incomplete), Mechatronics Engineering
2011 - 2014
Studied Mechatronics Engineering but did not complete the degree.
Ceneval
High School Diploma, General Studies
2010 - 2010
Earned a High School Diploma certified via Ceneval Agreement 286.
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
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