Nicole Torres

Coordinated emergency and preventive maintenance dispatches for major clients, prepared BOQs/BOMs, consolidated nationwide project billing data, and managed end-of-day reporting to ensure timely service delivery and accurate billing.

Monitored and improved RPA and A2SO compliance, tracked ticket statuses, and issued IRs to subcontractors to drive a 90–95% system compliance rate and improve data traceability.

Delivered IT lectures, assessed student performance through quizzes and exams, and facilitated classroom engagement to improve student understanding and retention.

Coordinated field engineers and contractors for outside plant installations, tracked project status and materials, and maintained OSP documentation to improve timelines, compliance, and resource utilization.

Supported sales operations by identifying blacklisted subscribers, processing payments and receipts, maintaining customer data, and diagnosing network issues to reduce revenue risk and minimize downtime.

Activities and societies: Relevant academic honors (2017–2020) and related seminars/certifications in ICT and system administration.

Completed a Bachelor of Science in Computer Engineering with coursework and practical experience in telecommunications systems and field operations.

Activities and societies: Multiple academic honors including First Honors and Certificates of Recognition.

Completed secondary education with STEM track specialization.

Completed elementary education.