James Ronald Varona

I'm a dedicated customer service professional with nearly two years of experience in the business process outsourcing industry. My journey began as a Customer Service Associate at EXL Philippines, where I effectively managed customer inquiries related to life insurance accounts, ensuring that clients received the support they needed during critical times. My role involved reviewing claims and facilitating communication between beneficiaries and the company, which honed my skills in empathy and problem-solving.

After my time at EXL, I transitioned to a Nurse Associate position, where I addressed inquiries regarding health insurance procedures. This experience allowed me to combine my nursing background with customer service, providing a unique perspective on client needs. Most recently, I served as a Senior Process Executive at Cognizant Technology Solutions, where I moderated user-generated content and enforced compliance with content policies. My ability to adapt to evolving trends and maintain a safe online environment has been a significant achievement in my career.