James Purvis

Responsible for managing endpoint and mobile software operations and ensuring secure, reliable, and
standardized applications across laptops, workstations, and mobile devices. Provides leadership to
technical staff supporting endpoint configuration, patching, compliance, mobile device management
(MDM), and application delivery. Implements endpoint management tools to maintain security, scalabil

Designed, implemented, and managed enterprise computing services supporting 15+ major departments, driving scalable and secure IT infrastructure across the organization.

Delivered end-to-end hardware and software support for 3,500+ endpoints, including Windows/Mac systems, mobile devices, servers, printers, and peripherals.

Collaborated cross-functionally with internal teams and external partner

Served as technical lead for Facilities Information Services, supporting IT operations across all Facilities Management divisions and aligning tech solutions with evolving organizational needs.

Delivered comprehensive hardware, software, application, and system support, ensuring seamless operations and minimal downtime across diverse platforms.

Led initiatives to standardize workflows and implem

Managed multi-line mobile communications to receive and prioritize hospital-wide equipment orders with urgency and accuracy.

Delivered medical equipment within service-level targets, meeting routine (≤30 min) and STAT (≤15 min) response times in alignment with UHS standards.

Cleaned and disinfected medical equipment to ensure compliance with infection prevention protocols and reduce risk of cros

Handled high-volume inbound calls for Cox Communications, providing product information, resolving inquiries, and guiding customers through purchase decisions.

Consistently met or exceeded monthly sales targets, contributing to team revenue goals through effective needs-based selling and upselling techniques.

Built strong customer relationships by actively listening, addressing concerns, and del

Maintained base security and force protection through surveillance, access control, and rapid response protocols in high-risk environments.

Operated within the Visitor Control Center (VCC) to verify credentials, issue access passes, and enforce DoD security standards for all personnel and visitors.

Managed the Defense Biometric Identification System (DBIDS) to authenticate IDs, update personnel

Pursuing a Bachelor of Science in Information Communication Technology at the University of Kentucky.