James Murimi
@jamesmurimi
Remote Data Quality & Ops Team Lead, 7+ yrs. Scaled team 12 to 20, quality 85% to 99%, output doubled to 8,000 records/day. US Eastern overlap
KenyaWhat I'm looking for
I've led data operations at Impact Outsourcing Limited, scaling the Ownership project team from 12 to 20 agents across company nomenclature, sanctions screening, and company-related data.
I raised audited quality from 85% to 99% through AI-assisted error analysis and targeted coaching, while doubling throughput from 4,000 to 8,000 records per day. In 2026, my team delivered 1,510,000 records in the first three quarters while sustaining 99% quality.
I've also delivered maritime ownership data covering 127,000 companies and more than 200,000 vessels, and previously validated 1,200 records daily at 98% accuracy. I bring hands-on experience in data cleaning, monitoring, quality assurance, reporting, and Airtable workflow migration.
Before data operations, I managed transcription and annotation teams for Adept Technologies Kenya, the Judiciary, and KITRO. I build delivery standards, coach teams against KPIs, and coordinate work to meet client quality and timeline requirements.
Experience
Work history, roles, and key accomplishments
Worked as Legal Transcriptionist at Freelance.
● Led and scaled a data operations team from 12 to 20 agents on the Ownership project, covering three client work streams: Dun & Bradstreet company nomenclature, sanctions screening, and company-related data.
● Raised audited team quality from 85% to 99% by running an AI-assisted error analysis that exposed a missing feedback loop, then introducing targeted one-on-one coaching on the specific er
● Handled 160 customer tickets per day for a holistic wellness and lifestyle brand within a fixed four-hour evening shift, at an average handling time of 1–2 minutes per ticket.
● Responded to customer enquiries across email, phone, Instagram comments and direct messages, and Facebook comments and direct messages, covering product questions, order status and delivery timelines.
● Managed the b
● Reviewed and validated 1,200 records per day as one of four quality analysts, achieving 98% data accuracy against a 97% client target.
● Identified and corrected company data inconsistencies by validating agent output against source data, improving dataset integrity and reliability for downstream reporting.
● Researched and cleaned 120 records per day for a maritime client, migrating the workflow from Excel to Airtable after analysing 1,000+ data points in the original Excel-based process.
● Led 9 transcription agents delivering 315 hours of court proceedings to the Judiciary's Nairobi office over three months, sustaining the client's required 98% accuracy standard.
● Managed queueing and delivery scheduling across the caseload, averaging 35 minutes per file against a 30-minute target on proceedings with elevated file complexity and mid-project scope changes.
● Produced daily work
● Ran the Mombasa delivery centre with 13 agents producing transcription output for the Judiciary of Kenya, sustaining a 95% quality score across 26 months.
● Increased centre production from 9 to 11 finished audio hours per day, a 22% gain, by introducing fortnightly typing speed and accuracy testing; monthly output rose from 189 to 231 hours.
● Authored two sets of client-specific delivery guide
● Led 30 transcription agents, the largest team in the company's transcription operation, delivering 25 finished audio hours per day and 125 hours per week for the Judiciary of Kenya.
● Served as the client's primary point of contact on capacity, available skill sets and scheduling; identified client needs and built delivery systems to meet them.
● Ran a 5% random quality check across all delivera
● Led annotation delivery with 15 agents producing 2,250 images per day, approximately 567,000 images across the engagement, at 95% annotation quality.
● Managed bounding box, segmentation and classification annotation in FiftyOne for a machine learning dataset built to automate food waste tracking and generate cost, CO2 and efficiency insights for commercial kitchens.
● Set daily work plans, moni
● Audited the output of 5 transcription agents, quality-checking 3 finished audio hours per day against client accuracy standards.
● Deputised for the Team Lead during absence, covering daily planning, agent coaching and delivery sign-off.
Transcription.
Data Entry.
Web Research.
Monitoring the company's network and systems.
Education
Degrees, certifications, and relevant coursework
Ituru High School
OPSWAT Academy
Introduction to Critical Infrastructure Protection Certification
Issued Nov 2022 · Expired Nov 2023
OPSWAT
OPSWAT Introduction to Critical Infrastructure Protection (ICIP)
Issued Nov 2022 · Expired Nov 2023
IBM
Internet of Things Intro
Issued Feb 2022
OPSWAT Academy
OPSWAT File Security Associate Certification
Issued Nov 2022 · Expired Nov 2023
Kizo Africa
Kizo Jumpstart for the Digital Era - Kizo 4
Issued Aug 2021
Alison
Marketing Through the Internet and Social Media
Issued Aug 2021
Google Digital Garage
Issued Jul 2020
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor’s Degree, Bachelor of Business Information Technology
2012 - 2017
alx_africa
Professional Foundations
Issued Dec 2025
alx_africa
AI Starter Kit
Issued Jul 2025
Coursera
Foundations of Project Management
Issued Jun 2023
Coursera
Technical Support Fundamentals
Issued Nov 2022
OPSWAT
OPSWAT File Security Associate (OFSA)
Issued Nov 2022 · Expired Nov 2023
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Skills
Interested in hiring James?
You can contact James and 90k+ other talented remote workers on Himalayas.
Message JamesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
