James Munene

I am an AI Infrastructure & Security Engineering student (grad 2025) with over seven years of experience in digital and technical roles, including customer service, social media marketing, content writing, and AI training. I excel at troubleshooting, documentation, and delivering clear solutions under pressure.

In frontline support roles I handled high-volume inbound calls and maintained customer satisfaction above 90%, while training new team members and documenting cases for seamless handovers. As a freelancer I developed and executed social media campaigns that increased client engagement up to 40% and produced 300+ SEO-optimised articles and marketing materials with consistent on-time delivery.

As an AI training and data annotation specialist I have contributed to LLM and AI system datasets for over three years, achieving 98%+ accuracy in high-volume annotation projects and collaborating with QA to improve consistency and workflow. I bring strong communication, adaptability, and a results-focused approach to technical roles.