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James MuneneJM
Open to opportunities

James Munene

@jamesmunene

AI infrastructure and security engineering student with cross-functional technical expertise.

Kenya
Message

What I'm looking for

I seek roles combining AI data work, technical support, and documentation in collaborative teams that value accuracy, growth, and clear processes.

I am an AI Infrastructure & Security Engineering student (grad 2025) with over seven years of experience in digital and technical roles, including customer service, social media marketing, content writing, and AI training. I excel at troubleshooting, documentation, and delivering clear solutions under pressure.

In frontline support roles I handled high-volume inbound calls and maintained customer satisfaction above 90%, while training new team members and documenting cases for seamless handovers. As a freelancer I developed and executed social media campaigns that increased client engagement up to 40% and produced 300+ SEO-optimised articles and marketing materials with consistent on-time delivery.

As an AI training and data annotation specialist I have contributed to LLM and AI system datasets for over three years, achieving 98%+ accuracy in high-volume annotation projects and collaborating with QA to improve consistency and workflow. I bring strong communication, adaptability, and a results-focused approach to technical roles.

Experience

Work history, roles, and key accomplishments

FR
Current

AI Training Specialist

Freelance

Jan 2021 - Present (4 years 9 months)

Contributed to LLM and AI training datasets with bounding box labeling, text annotation, and evaluation tasks, achieving 98%+ accuracy and improving QA workflows.

Education

Degrees, certifications, and relevant coursework

MU

Murang'a University

Bachelor of Mass Communication, Mass Communication

Completed a Bachelor of Mass Communication program focused on media, journalism, and communication studies, graduating in 2019.

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James Munene - AI Training Specialist - Freelance | Himalayas