JavaScript Cassandra

I’m a detail-oriented IT and Data professional with hands-on experience in data analysis, technical documentation, and digital content production. I translate complex technical concepts into clear, accurate, and engaging written content for professional and technical audiences.

In my current role as a Data Analyst & Technical Writer, I produce clear technical documentation for internal systems, APIs, and data pipelines. I authored over 50 structured knowledge base articles, partnering with QA teams to improve consistency and factual accuracy through iterative feedback cycles.

I also analyze datasets using Python and SQL, then summarise findings in written reports that guide strategic decisions. I maintain style guides and quality standards across all written deliverables, with a focus on structured communication and fact-checking.

Before this, as an IT Support Specialist, I wrote user manuals, troubleshooting guides, and FAQs that improved client self-service resolution rates by 40%. I managed ticketing systems and created written training materials to support onboarding—skills I now bring directly to AI training initiatives.