Open to opportunities

Jimmy Mutua

@jimmymutua

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I'm professional with experience in customer service, digital marketing, SEO, AI data annotation, and IT support.

Kenya

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What I'm looking for

I am seeking a role in SEO, digital marketing, or AI annotation where I can apply analytics-driven strategies, collaborate with teams, and grow technically while delivering measurable improvements in search performance and user engagement.

I'm professional with experience in customer service, digital marketing, SEO, AI data annotation, and IT support. Proven ability to enhance customer satisfaction, optimize web performance, and drive engagement through data-driven strategies. Adept at leveraging SEO, analytics, content management,

AI data annotation, and digital campaigns to achieve measurable results. Flexible and goal-oriented, seeking opportunities in SEO, AI annotation, or digital marketing roles

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer & SEO Editor

Current

BiographyIsland.com

Nov 2025 - Present (2 months)

Create keyword-rich, SEO-optimized content and manage WordPress publication while using analytics to adjust content and improve organic traffic and engagement.

SEO Content Writing Ahrefs SEMrush Google Analytics Google Search Console WordPress Keyword Research

Customer Service & Digital Marketer

Crafty.ke

Jan 2025 - Oct 2025 (9 months)

Handled client support and implemented organic and paid digital campaigns, improving response times and driving engagement through UX and content optimizations.

Customer Service Google Ads Social Media Marketing Google Analytics Canva Adobe ChatGpt

SEO Writer & Editor

InformationCradle.com

Feb 2022 - Dec 2023 (1 year 10 months)

Produced optimized content, conducted keyword research and on-page SEO, and used analytics to refine strategy and improve rankings and engagement.

Content Writing On Page SEO Keyword Research Google Analytics SEMrush CMS Editing

AI Data Annotator

SAMA Source Kenya

Jan 2020 - Jul 2021 (1 year 6 months)

Annotated images and video with bounding boxes, polygons, masks and keypoints, ensured label quality and followed project guidelines to support AI training datasets.

Data Annotation Labelbox CVAT Supervisely VGG Image Annotator RectLabel Quality Assurance Computer Vision Rectlabel

Language Specialist

Mindrift AI

Jan 2019 - Nov 2019 (10 months)

Evaluated Swahili and English model outputs for accuracy and safety, performed annotation and bias/hallucination detection, and recommended prompt and metric improvements.

Annotations Prompt Engineering Linguistic Testing Quality Assurance Content Moderation

IT Technician & Support

Compuera Solutions

Jun 2015 - Nov 2018 (3 years 5 months)

Diagnosed and resolved hardware, software, and network issues, installed and configured OS and peripherals, and provided user support and security guidance to maintain high service levels.

IT Support Windows MacOS Linux Endpoint Security

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificates, Information Technology / Digital Marketing / UI/UX

2025 -

Enrolled in professional certificate programs in IT Support, Digital Marketing, and UI/UX beginning February 2025 to gain practical skills and industry-recognized credentials.