I've led customer experience transformation at Carrier Global, building CX and Voice of Customer strategy across its $10.5B Climate Solutions Americas organization. I established operating models, governance, executive reporting, and journey improvements across five business units and roughly 230,000 annual customer signals.
At Gainsight, I owned an $8M global enterprise portfolio, delivering $3.7M in renewals and $354K in expansion ARR in FY25. I also created Gainsight Guru GPT, which generated 3,600+ conversations and earned a 4.6-star rating, while helping customers turn adoption, feedback, and AI into verified outcomes.
Previously at ADP, I managed a $14M+ ARR enterprise portfolio, renewed more than $9M across two fiscal years, and guided complex transformation initiatives for major customers. I build trusted executive relationships and connect customer insight to retention, growth, and operational change.
