James Long
@jameslong
Underwriting and claims specialist with 16 years improving workflows, accuracy, and compliance.
United StatesWhat I'm looking for
I am an underwriting and claims professional with 16 years of experience, specializing in data accuracy, market research, policy language, and process improvement.
I served as Military Police in the United States Navy, enforcing regulations, conducting investigations, and ensuring the safety and security of personnel and property.
At State Farm as an Underwriter / Claims Handler, I evaluate applications, manage end-to-end claims, and collaborate with agents, adjusters, and legal teams to resolve complex cases. I reduced average claims processing time by 15% through workflow optimization.
I bring project management, leadership, critical thinking, and technical proficiency to my work, and I seek opportunities to ensure compliance, optimize workflows, and contribute to high-performing teams.
Experience
Work history, roles, and key accomplishments
SMUnderwriter / Claims Handler
State Farm Mutual
Jan 2013 - Present (12 years 7 months)
Evaluate insurance applications and assess risk to determine policy terms, coverage, and pricing; manage end-to-end claims process including investigation, negotiation, and settlement while collaborating with agents and legal teams. Reduced average claims processing time by 15% through workflow optimization and ensured compliance with industry laws and internal policies.
SFUnderwriter / Claims Handler
State Farm
Jan 2013 - Present (12 years 7 months)
Evaluate insurance applications and manage end-to-end claims handling including investigation, negotiation, and settlement. Reduced average claims processing time by 15% through workflow optimization while ensuring regulatory compliance.
UNMilitary Police
United States Navy
Apr 2008 - Apr 2012 (4 years)
Enforced military laws and conducted investigations to ensure safety and security of personnel and property through routine patrols and emergency response. Maintained incident reports and coordinated with command authorities to resolve security incidents.
Education
Degrees, certifications, and relevant coursework
OCOlympic College
Associate Degree, Psychology
Completed an Associate degree in Psychology at Olympic College in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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