Open to opportunities

Domonique Franklin

@domoniquefranklin

Message

Analytical insurance underwriter with 8 years' experience in risk assessment and consultative decision-making.

United States

Message

What I'm looking for

I seek an underwriting or insurance role where I can apply risk assessment, data-driven decision-making, and collaborative process improvements in a compliant, growth-oriented culture.

I am an analytical underwriting professional with eight years of insurance-related experience, currently serving as a Life Underwriter at State Farm. I have a strong track record in risk assessment, enrollment processes, broker relations, contract negotiation, claims review, and delivering consultative recommendations that improve client outcomes and organizational performance.

Throughout my career I have driven process improvements, conducted detailed data and medical record analyses, trained and audited sales teams, and managed complex claims and investigations. I bring attention to detail, strong negotiation skills, and cross-functional collaboration to roles that require regulatory compliance and thoughtful decision-making.

Experience

Work history, roles, and key accomplishments

Current

Life Underwriter

Current

State Farm

Jun 2024 - Present (1 year 4 months)

Evaluate life insurance applications, analyze medical and financial records to determine risk and eligibility, and collaborate with agents to ensure compliant underwriting decisions that improve portfolio quality.

Risk Assessment Underwriting Process Improvement

Professional Pet Groomer

PetSmart

Dec 2023 - Jun 2024 (6 months)

Delivered high-quality pet grooming services, managed a high volume of appointments, and provided tailored customer recommendations to increase client satisfaction and operational throughput.

Customer Service Grooming Appointment Management Attention To Detail Time Management Client Communication Team Collaboration

Senior Medicare Agent

SelectQuote

Jun 2022 - Dec 2023 (1 year 6 months)

Conducted plan and cost analyses to recommend Medicare and life insurance solutions, delivered sales training, and performed quality audits to improve agent performance and compliance.

Cost Analysis Sales Training Quality Assurance Contract Review Client Communication Compliance

Claims Adjuster

Kemper

Jan 2020 - Jun 2022 (2 years 5 months)

Assessed property and bodily injury claims, negotiated settlements, investigated potential fraud, and produced detailed reports to support accurate claim resolutions and risk mitigation.

Fraud Detection Report Writing SIU Collaboration

Care Management Specialist

North Country Healthcare

May 2019 - Aug 2019 (3 months)

Coordinated care management meetings, supported grant project planning and metrics, and developed grant proposals and budgets to secure funding for public health initiatives.

Care Coordination Project Planning Performance Metrics Cross Functional Collaboration Patient Advocacy Budgeting

Store Manager

Sonic Drive-In

Oct 2016 - May 2019 (2 years 7 months)

Managed store operations including staffing, training, inventory control, and financial reporting, implementing cost-benefit analyses to optimize vendor contracts and operational efficiency.

Recruitment Inventory Management Financial Reporting Training