Looking for a job

James Jackson

@jamesjackson4

Remote customer support agent handling live chat, product questions, and support tickets across messaging apps and email.

Nigeria

Message

What I'm looking for

I'm eager to bring my customer support experience and strong work ethic to a professional remote support environment.

As a Remote Customer Support / Chat Agent working freelance, I handle customer inquiries, product questions, and support tickets through live chat, messaging apps, and email.

I provide troubleshooting assistance and keep chat logs accurate to support smooth customer service.

At Cy Bar, Achara Layout, Enugu, I greeted customers, managed orders, and responded to inquiries and basic complaints.

I also handled financial transactions and maintained records of daily sales, stock levels, and customer preferences. I use Google Workspace, messaging apps, email ticketing, and social media platforms in my work.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support / Chat Agent

Current

Freelance

Jan 2025 - Present (1 year 9 months)

Managed inbound customer inquiries, product questions, and support tickets via live chat, messaging apps, and email. Provided clear, timely, and polite troubleshooting assistance to resolve user concerns efficiently.

Customer Service Live Chat Email Support Troubleshooting Digital Tools Mobile Apps Communication Skills

Sales Assistant / Customer Support

Cy Bar

Jan 2025 - Dec 2025 (11 months)

Greeted customers, managed orders, and ensured a welcoming environment for all patrons. Handled inquiries, resolved basic customer complaints, and managed financial transactions accurately.

Customer Service Sales Order Management Complaint Resolution Financial Transactions Record keeping