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James Green

@jamesgreen

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I analyze IT systems, improve support processes, and prevent recurring technical issues.

United States

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What I'm looking for

I'm seeking a role focused on systems analysis, process improvement, or technology evaluation, where I can use structured problem-solving, technical research, and documentation to improve operational workflows.

I've analyzed recurring hardware, software, network, and support issues at Chromalloy Castings, turning root-cause findings into standardized maintenance procedures and lasting fixes. I also administered Microsoft 365 accounts and improved provisioning and deprovisioning workflows.

Across Tampa Family Health Centers, GreenPages, and Refresco, I've used ticket trends, requirements gathering, vendor evaluation, and structured troubleshooting to improve IT operations. I'm Six Sigma White Belt certified with a Computer Science degree and over 10 years of analytical IT experience.

Experience

Work history, roles, and key accomplishments

IT Analyst

Chromalloy Castings

Dec 2023 - Jul 2026 (2 years 7 months)

Analyzed recurring technical issues to identify root causes and implement lasting fixes. Evaluated and administered the Microsoft technology stack, and documented maintenance procedures adopted across the support team.

IT Support Technician

Tampa Family Health Centers

Aug 2022 - Dec 2023 (1 year 4 months)

• Diagnosed networking and telecommunications issues for clients, applying structured troubleshooting to determine root cause before escalation.
• Tracked and analyzed user support issues over time, using documentation trends to flag recurring problems for process-level correction.

Help Desk Analyst

GreenPages, Inc.

Mar 2022 - Aug 2022 (5 months)

Logged and monitored open tickets to resolution, analyzing trends to determine when field-service escalation was warranted. Evaluated network access and configuration requests, translating business requirements (new hires, terminations, ad hoc needs) into precise system changes. Provided technical support across desktop, laptop, telecom, and network systems.

IT Service Technician

Hays U.S. Corporation – Refresco

Dec 2021 - Mar 2022 (3 months)

Managed software distribution and installation across end-user equipment, evaluating deployment methods for reliability and consistency. Logged and analyzed open tickets to resolution, applying judgment on when field-service escalation was required. Assessed and configured network elements to meet access and termination requests.