Open to opportunities

Erica Porter

@ericaporter

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Dedicated QA Specialist focused on process improvement and team success.

United States

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What I'm looking for

I seek a role that values collaboration and continuous improvement, with opportunities for professional growth.

As a QA Specialist at TikTok, I lead training and coaching initiatives, ensuring that my team achieves a remarkable accuracy rate of 95%. My role involves analyzing key performance metrics and developing essential QA materials that align with evolving content policies. I am passionate about promoting continuous improvement through live calibration sessions and actionable feedback, which enhances team processes and policy compliance.

Previously, as a Content Moderator at TikTok, I successfully strengthened team cohesion and communication, resulting in a 30% increase in productivity. I led a content policy optimization project that prioritized user safety standards while collaborating with various teams to streamline processes and address emerging issues effectively. My experience as a Senior Quality Analyst at Accenture further honed my skills in designing coaching programs and developing training materials that significantly improved onboarding efficiency.

Experience

Work history, roles, and key accomplishments

Current

QA Specialist - AMS Evaluation & Investigation

Current

TikTok

Jul 2024 - Present (1 year)

Led training and coaching initiatives, including scheduling, material preparation, and 1:1 support for team specialists. Analyzed and tracked key performance metrics, achieving a team accuracy rate of 95% and personal QA metrics of 99%. Developed and maintained key QA materials, including daily task trackers, accuracy reports, and SOP updates to align with evolving content policies.

Training Development Coaching Performance Metrics Quality Assurance SOP Development Root Cause Analysis

Content Moderator

TikTok

Jun 2023 - Jun 2024 (1 year)

Strengthened team cohesion and communication, increasing productivity by 30% and consistent policy application across content. Led content policy optimization project, refining content classification to prioritize user safety standards and brand requirements. Shared critical insights with product, engineering, and content teams to improve product development and streamline processes.

Content Moderation Team Collaboration Content Classification User Safety Standards Process Improvement

Senior Quality Analyst

Accenture

May 2021 - Jun 2023 (2 years 1 month)

Designed and led coaching programs for 200+ team members with a focus on sustainable improvement. Developed team knowledge base and training materials, cutting down onboarding time by 25% and improving overall efficiency. Collaborated with cross-cultural teams to identify risks, mitigate issues, and enrich client interactions.

Coaching Knowledge Management Risk Mitigation

Education

Degrees, certifications, and relevant coursework

Seminary of the Southwest

Master of Arts, Clinical Mental Health Counseling

Coursework included Assessments & Testing, Spiritual Integration, Theories of Counseling, and Human Development. Focused on identity, wellness, and care among marginalized populations. Pursuing LPC licensure with a long-term focus on trauma-informed care and access equity.