Guso de Obaldia

I am a results-oriented program manager with a proven track record of transforming my passions into impactful, company-wide innovation programs. My experience spans across quality assurance and safety program management, where I have successfully led initiatives that enhance operational excellence and user safety. I thrive in collaborative environments, driving strategic decisions through data analysis and process improvements.

At TikTok, I ensured strict policy compliance and led projects that optimized safety and efficiency, executing an average of 300 quality control audits weekly. My leadership in calibration sessions helped maintain a 97% accuracy in moderation performance. Previously, at Lyft, I developed trauma-informed Trust & Safety policies, leveraging data analysis to decrease customer wait times by 50%. My commitment to mentorship has also allowed me to guide new team members, fostering a culture of knowledge sharing and continuous improvement.